Name: Ryan Mcgrath age11
Rating: 3 - Fair
Date: 13 June 2001

Comments

l Noticed that airtours routes where the shourtest and best to do with the weather conditions,some the aircraft needed cleaning,the comfort there for wasnt first class and the service staff needed to consentrate on serving the passengers. overall 3 out of 5

Name: terrence hayward
Rating: 5 - Excellent
Date: 14 June 2001

Comments

air staff friendly, the aircraft clean, the food fair. Why have a meal on short flights {not needed}.

Name:
Rating: 1 - Very Poor
Date: 09 September 2001

Comments

Name:
Rating: 1 - Very Poor
Date: 09 September 2001

Comments

Name:
Rating: 5 - Excellent
Date: 16 September 2001

Comments

Name: sean
Rating: 5 - Excellent
Date: 16 September 2001

Comments

Name: Alex
Rating: 5 - Excellent
Date: 03 October 2001

Comments

Name:
Rating: 1 - Very Poor
Date: 06 October 2001

Comments

Never fly with Airtours again. The inbound flight from Palma to Glasgow was 11.5 hours late due to a technical fault on the Boeing 757 aircraft. Cabin crew were O.K. The in flight meal was roast potatoes and steak - at 8.30 in the morning!!

Name: Bob Williams
Rating: 4 - Good
Date: 04 December 2001

Comments

Flew Man-Aricife. Efficient and as pleasant as any we have used before, better than many. Best in flight food we've ever had. Cabin staff very good. No compaints whatsoever. We are going with Airtours to Dominican Republic in Jan 2002 and have upgraded. On past experience we have no doubt it will be as enjoyable a flight as possible over such a distance.

Name: Steven Preston
Rating: 4 - Good
Date: 03 January 2002

Comments

I have flown with AIH on 7 of their flights, 6 been IT Charters, the 7th been a private charter and we have never had a problem with the ailine itself. We have only once had a significantly late departure due to an emergency closing the airport and delaying the incoming a/c by 7 hours. Having flown on the airlines A320's, 321's, Boeing 757's and DC-10's i have never had a particularly bad interior, although we all know about how crampt UK Charter airline seats are!!

Name: Jonathan O'Neill
Rating: 3 - Fair
Date: 05 January 2002

Comments

I notice in your history of Airtours, you do not mention anything about their operation in the U.S? I am a former Flight Attendant with SkyserviceUSA, which had 2 DC-10-10 Aircraft, registration numbers N571RY and N572RY, along with an A320 with G-something registration. All 3 aircraft were in current Airtours livery. Since Airtours did not have authority to operate US originating charters, the aircraft were painted with the airtours livery, the cockpit crew were provided by Ryan International Airlines in Wichita, Kansas, and the Cabin Crew were hired and trained by Skyservice (Canada). Talk about confusion!. In any case, the charters were sold through U.S. Tour Operator, Suntrips, which the Airtours group eventually purchased in 2000. The 3 aircraft of SkyserviceUSA were based in LAX & SFO (the DC-10's), and the A320 was split between the 3 bases,the 3rd being Denver.,their destinations were from all 3 bases to Honolulu, Maui and various resorts in Mexico. Shortly after Airtours purchased Suntrips in late 1999/early 2000, Skyservice Canada pulled-out of the Cabin Crew part of the operation (that is when I left the company), and it was all turned over to Ryan International. Shortly thereafter, the A320 was returned to Airtours in Manchester, the bases in LAX and Denver were closed, and the 2 remaining DC-10's were repainted, the Airtours livery remained, but the title SkyserviceUSA was changed to "Suntrips". Both aircraft remain at the SFO base, operating charters today as Suntips (still with the Airtours livery). While I used to work as a Flight Attendant for this company, and we always did our best to provide top-notch service in-flight, the fact remains the aircraft were configured at 379 on the DC-10's and 179 on the A320; the seat pitch was pretty much intolerable; combined with the fact that the DC-10's anyway were VERY old, usually made for a pretty much miserable in-flight experience, despite the fact we offered choice of meal entree's, complimentary wines with meals and after dinner liquer's. Thus, as a passenger or as a flight attendant, the best I can give Airtours is a "Fair" rating. Just thought your readers might like some info on the Airtours U.S. connection.

Name: adam
Rating: 2 - Poor
Date: 05 February 2002

Comments

airtours have very little leg room on their aircraft

Name: david
Rating: 1 - Very Poor
Date: 16 February 2002

Comments

the engine fell off during the flight

Name: Luke Knipe
Rating: 5 - Excellent
Date: 17 February 2002

Comments

I thought that my flight was top the best yet. i had pleanty of leg room and i was comfortable all the way. The staff were excellent.

Name: Newcastle under Lyme
Rating: 5 - Excellent
Date: 17 February 2002

Comments

We have flown with Aitours International approx 5 times to USA & Las Palmas & found the service better than some of the scheduled services. Excellent

Name: Joseph McMullan
Rating: 5 - Excellent
Date: 19 February 2002

Comments

I HAVE FLOWN WITH AIRTOURS A FEW TIMES AND I THOUGHT THAT THEY WERE EXCELENT. I WOULD RECOMMEND THEM TO ANYBODY

Name: Rob Glendinning
Rating: 5 - Excellent
Date: 20 February 2002

Comments

I have flown with Airtours on several occasions from Gatwick (long haul) and have always found them to be very good indeed, especially the very helpfull and friendly cabin crew.

Name: Edinburgh
Rating: 2 - Poor
Date: 21 February 2002

Comments

On the outbound flight from glasgow to gerona, we were delayed 4 hours and on the flight coming home the left engine broke down and we were stranded in gerona airport for 10 hours

Name: Iain Harris
Rating: 3 - Fair
Date: 05 March 2002

Comments

AIH151/152 Man-Alicante 23rd/2nd Jan. Positive: Crew were friendly. Aircraft G-LCRC b757 was clean. Food was good considering it was air food. Negative: Lack of flight info on return journey. Lack of info on turbulence. Lack of legroom (I am 6ft). Not much info about the disembarkation problems at Manchester. People were getting panicky after 15 minutes, especially when the emergency lighting came on. Otherwise 2 reasonable flights.

Name: Daniel Jones Aged 12
Rating: 1 - Very Poor
Date: 08 March 2002

Comments

I think Airtours is a terrible airline I flew with them to Sanford from Cardiff and we had a 26 hr delay due to a technical failure with the Engine and eventually flew from manchester with an Airtours 767 on the way back we had a 13 hr delay and flew back to Cardiff on a creaky old horrible Skyserivce A330. In Mahon with airtours on the inbound flight we were delayed for 1 hr due to Technical Failures with there A321 aircraft. Overall I think Airtours is a shoddy Airline and should be Closed.

Name:
Rating: 1 - Very Poor
Date: 24 March 2002

Comments

Name: Jefferson lord (Rochdale)
Rating: 5 - Excellent
Date: 31 March 2002

Comments

I have flown with Airtours to over 10 destinations in the last 5 years, to include Barbados, Mexico, cyprus and Various spanish resorts, even a day trip to rhome (very well organised)and have not had cause to complain once, they will remain my no.1 choice for future holiday travel.

Name: J. Laurie Snell
Rating:
Date: 04 April 2002

Comments

I am trying to get information about an on-board scrachcard offer reported under "Play to Win" in Inflight shopping magazine Airtours Internation, Winter 2001 issue 1 Was this your Flight Shop or if not do you know what would be its source? Thanks for any help you can be with this.

Name: geoff isaacs
Rating: 1 - Very Poor
Date: 08 April 2002

Comments

Mar22 AIH51 NEWCASTLE to SANFORD, return APR5, Packed onto a SKYSERVICES A330, with no inflight entertainment both ways, complained to hostess she said it been the same since November and they were tired of appologising for the plane, surely this is stretching the small print bit about right to change aircraft at short notice!! especially after the brochure wastes about 6 page singing premiar's praise. will be seeking compensation spoilt the beginning and end of a great holiday will be seeking compensation

Name: matt rhodes
Rating: 5 - Excellent
Date: 07 June 2002

Comments

We have flown with airtours intrenational many times and it seems to get better and better each time. We flew to the dominican republic on a boeing 767 and it was very clean, the cabin crew were great a month later we flew to america on another boeing 767 and it was evan better, thankyou for a great flight. oh, recomd changin the breakfast though cornfalkes not wanted at 3.30 in the morn after 7 hours of flying

Name: shane
Rating: 5 - Excellent
Date: 07 June 2002

Comments

Name: Michael Hackett
Rating: 4 - Good
Date: 12 June 2002

Comments

I flew with AIH/MYT on Saturday 4 May to Kos (Greece)from Stansted on G-TICL. The flight was Excellent apart from the fact that we dident get a meal but that was not rearly there fault because the travel company didn't tell us.

Name: Robert Kinder
Rating: 5 - Excellent
Date: 23 August 2002

Comments

I have flown with Airtours lots of times and I think they are Brilliant, I have just arrived back from Cuba, with Airtours on there A330, with no delay, the staff were excellent*, the aircraft was clean, Airtours are the best airline ever, and I am very sure I will be flying with them again.

Name:
Rating: 1 - Very Poor
Date: 07 September 2002

Comments

Name: Stephen Mclean
Rating: 5 - Excellent
Date: 07 November 2002

Comments

I have flyed with Airtours on its A330 aircraft and loved evry minute of it. The crew were great and frendly through-out the nine hour flight

Name: paul
Rating: 3 - Fair
Date: 19 January 2003

Comments

myself and 7 freinds flew to las vegas in september while the food and service where good i would not waste my money again on premair gold no pre boarding has promised and no video or music working on the return flight

Name: Rob Lees
Rating:
Date: 11 February 2003

Comments

Excellent flight 767-200ER Man-Syd Aih097 2003 Feb! fantastic!