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KLM uk is Britain's third largest scheduled airline, and carries around 5 million passengers a year. In a refocus of the airlines operations, KLM uk's main operations are now to fly passengers from 15 UK airports to Amsterdam Schiphol Airport. UK airports served are Aberdeen, Birmingham, Bristol (KLM cityhopper), Cardiff (KLM cityhopper), Edinburgh, Glasgow, Humberside, Leeds/Bradford, London City, London Heathrow (KLM), London Stansted, Manchester, Newcastle, Norwich and Teeside. Routes such as Glasgow - London Stansted have been dropped in favour of increased frequencies on flights to Amsterdam. KLM uk is the largest foreign user of Amsterdam Schiphol Airport.

Air UK was established in 1980 as a result of a merge of a number of regional airlines: Air Anglia, BIA, Air West and Air Wales. The airline was originally owned by British Air Transport Holdings but KLM's formal interest in the carrier was seen in 1987 when it took a 14.9% stake in the airline. This figure increased to 45% in 1995 and in July 1997 full ownership took place. Air UK was rebranded as KLM uk in 1998 with a brand advertising campaign launched in early 1999. KLM uk is the largest carrier to operate out of London Stansted since the opening of the airport's new terminal in 1991.

KLM uk's Low-cost brand 'buzz' started operations on the 4th Jan 2000 with 8, 110 seat, BAe 146-300 aircraft allocated to the airline by KLM uk. The airline also took delivery of two Boeing 737-300 aircraft (registered G-BZZA and G-BZZB) to add to its fleet in the spring of 2000. Currently buzz operates to a number of European destinations from its London Stansted base, and unlike other low-fares airlines, buzz operates into major city airports. The route network consists of Berlin, Bordeaux, Cologne, Düsseldorf, Frankfurt, Gerona, Helsinki, Jerez, La Rochelle, Lyon, Marseille, Milan, Montpellier, Murcia, Paris, Poitiers, Toulouse and Vienna. The airline also operates winter services to Chamberry and Geneva. All buzz aircraft are operated by KLM uk in buzz colours, but use 'UK' flight numbers. buzz aircraft are painted in an eye-catching scheme consisting of a yellow fuselage, purple engines and a tail consisting of a sunflower shape. buzz carried its one millionth passenger on November 24, 2000.

KLM uk Fleet
G-UKTJ	ATR-72-202
G-UKTK	ATR-72-202
G-UKTL	ATR-72-202
G-UKTM	ATR-72-202
G-UKTN	ATR-72-200
G-UKTA	Fokker 50
G-UKTB	Fokker 50
G-UKTC	Fokker 50
G-UKTD	Fokker 50
G-UKTE	Fokker 50
G-UKTF	Fokker 50
G-UKTG	Fokker 50
G-UKTH	Fokker 50
G-UKTI	Fokker 50
G-UKFA	Fokker 100
G-UKFB	Fokker 100
G-UKFC	Fokker 100
G-UKFD	Fokker 100
G-UKFE	Fokker 100
G-UKFF	Fokker 100
G-UKFG	Fokker 100
G-UKFH	Fokker 100
G-UKFI	Fokker 100
G-UKFJ	Fokker 100
G-UKFK	Fokker 100
G-UKFL	Fokker 100
G-UKFM	Fokker 100
G-UKFN	Fokker 100
G-UKFO	Fokker 100
G-UKFP	Fokker 100
G-UKFR	Fokker 100
Buzz Fleet
G-BSNR	BAe 146-300
G-BTTP	BAe 146-300
G-UKAC	BAe 146-300
G-UKAG	BAe 146-300
G-UKHP	BAe 146-300
G-UKID	BAe 146-300
G-UKRC	BAe 146-300
G-UKSC	BAe 146-300
G-BZZA	Boeing 737-3L9
G-BZZB	Boeing 737-3L9

KLM uk (UK / UKA)
Chief Executive	Floris J van Pallandt
Employees	2,450
Ownership	KLM (100%)
Passengers	4,009,961 (1999)
Fleet	BAe 146, ATR-72, Fokker 50, Fokker 100
Aircraft on order	n/a
Load Factor	59.5% (1999)
Partner Airlines	Buzz
Head Office	KLM uk, Endeavour House, Stansted Airport, Stansted, Essex, CM24 1RS, United Kingdom.
Telephone	01279 660400
Fax	01279 660330
Website	www.klmuk.com www.buzzaway.com

KLM uk Fokker 100
G-UKFJ
Photo By Chris Sheldon

KLM uk Fokker 50
G-UKTE
Photo By Miguel Snoep

Buzz 737-300
G-BZZA
Photo by Chris Sheldon


KLM uk Route Network	Buzz Route Network
Aberdeen, Bristol, Birmingham, Cardiff, Edinburgh, Glasgow, Heathrow, Humberside, Leeds-Bradford, London City, Manchester, Newcastle, Norwich, Stansted and Teesside to Amsterdam Schiphol Airport	London Stansted to Berlin, Bordeaux, Chamberry, Cologne, Düsseldorf, Frankfurt, Geneva, Gerona, Helsinki, Jerez, La Rochelle, Lyon, Marseille, Milan, Montpellier, Murcia, Paris, Poitiers, Toulouse and Vienna.

Your view on KLM uk/Buzz...

Have you flown with KLM uk or Buzz before? If you have, why not leave some comments about your flight for others to read. You could mention things like the route, aircraft, comfort, service, punctuality etc. Please also give the airline and overall rating out of 5. To view your comments simply refresh this page and they'll appear under the form.

Name: A Lucas
Rating: 4 - Good
Date: 06 February 2002

Comments

Firstly, I flew on 4/02/02 on UK2301! Thankfully my trip wasn't nearly as scary as the last persons! Apart from 2hrs delay each way (Milan's notorious fog)the flights were good, not excellent, but what was expected when you have only paid £120 return. The cabin crew had just recieved new stock/sales equipment for sales (a handheld device) and as a result they were slow in getting through the cabin. Buzz were friendly and informaive at all times though (even the pilot informing us we were 23rd of 49 planes accross Europe waiting to depart to Milan Linate) The BAE 146 that covered the return flight was an interesting plane to fly on, seemed very fast on the runway. Overall I was pleased but still feel GO are more professional as are Easyjet, but they charge more, that's the tradeoff.

Name: mark
Rating: 1 - Very Poor
Date: 07 June 2002

Comments

The Baggage conveyor belt at Schipol had been out of commission all day on 3-Jun-02: yet we were not informed about this when we tok the final flight to Heathrow. Heathrow told us which conveyor belt our luggage would be coming up at!!! and it was over 30 minutes before KLM admitted any error and handed out forms for loss of baggage. There was only a 2 man band at the desk to hand the claim forms in at and we were assured we would be contacted. and everything would be resolved. Yet over 84 hours later we have heared nothing from KLM. WE have had to make all the calls and a recorded message just says they will get back!!!! ( somer hope) Your communications need upgrading all round and you need to be more honest with your passengers.

Name: Bart Eccles
Rating:
Date: 10 June 2002

Comments

http://www.klmuk.com/NewsArticle.cfm?objectId=0AA8CE17-2953-4508-892F9E16378919D5 KLM apologises for the inconvenience caused to customers due to undelivered baggage as a result of a breakdown in Amsterdam Airport Schiphol’s baggage handling system on 4 June 2002. All passengers should have received a Property Irregularity Report (PIR). Kindly keep this safely, together with your flight ticket, as it represents confirmation of a loss report having been made upon arrival. The search for your luggage commences immediately by computerised baggage tracing. We are working to resolve the situation as quickly as possible and have employed extra staff in order to do so. However, due to the sheer numbers of passengers affected we are unable to answer all telephone enquiries. We strongly advise any passengers who had luggage locator numbers issued to them at the lost luggage desk to log on to www.klm.com where you can access our Baggage Tracer system. When baggage arrives at its destination airport we will contact customers by telephone to arrange delivery (subject to customs clearance). However, due to the large number of bags arriving in the airports it will take some time to get the bags cleared by Customs & Excise, and forwarded to the couriers for delivery. Again, we would like to apologise for the inconvenience this has caused but we hope our passengers understand that the fault does not lie with KLM. Please accept our assurance that every effort is being made to deliver all baggage as soon as possible. Customer Relations Department

Name: Eric Malaga
Rating: 5 - Excellent
Date: 15 June 2002

Comments

Is a very good company. The stewards were very frendly and the planes beautiful

Name: ADAM NOVISH
Rating: 5 - Excellent
Date: 06 August 2002

Comments

FLEW BUZZ BETWEEN STN AND CDG ON BOTH THE 737 AND 146 AIRCRAFT. EXCELLENT FLIGHTS. FRIENDLY STAFF

Name: Neil
Rating: 3 - Fair
Date: 13 September 2002

Comments

Flew Stn-Lin on the 146 . This is the best of the low cost carrier's I've been on .

Name: Ann Tillbrook
Rating: 2 - Poor
Date: 27 September 2002

Comments

We flew from Stanstead to Bordeaux, with my French accordion. We arrived but the instrument did not. Very unhelpful, no compensation. Bigotted atitude from staff at Stansted

Name: FIONA
Rating: 1 - Very Poor
Date: 09 December 2002

Comments

THE AIROPLANES ARE VERY CRANKY

Name: Ephraim Kiambo
Rating: 1 - Very Poor
Date: 01 January 2003

Comments

Stupid Airline Stealing from peoples bags, How does luggage get lost and is never traced? Thugs in business cursed are your souls...Veru useless airlines

Name: Ephraim Kiambo
Rating: 1 - Very Poor
Date: 01 January 2003

Comments

Stupid Airline Stealing from peoples bags, How does luggage get lost and is never traced? Thugs in business cursed are your souls...Veru useless airlines

Name: Ephraim Kiambo
Rating: 1 - Very Poor
Date: 01 January 2003

Comments

Stupid Airline Stealing from peoples bags, How does luggage get lost and is never traced? Thugs in business cursed are your souls...Veru useless airlines

Name: John Hayter
Rating: 3 - Fair
Date: 21 November 2001

Comments

My colleague and I were on Buzz UK2301 Milan - Stanstead 16/11/01 when the cabin suffered rapid decompression at 27000 ft, and filled with acrid fumes. The pilot descended VERY rapidly in order to enable us to breathe, as the emergency Oxygen masks were not working. I understand that one of the cabin pressurisation systems failed/caught fire. It was a somewhat disturbing experience for passengers and has damaged my hearing (hopefully temporarily). However just before this happened I had a very nice sandwich.The next day my brother caught the same 737 (Buzz only have two)to Fankfurt. It was restricted to 14000 ft altitude. Shouldn't it have been taken out of service until the problem was fixed??? However just before the depressurisation occurred happened I had a very nice sandwich. We got out of it alive and so I will give Buzz a Fair rating.