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Following are known issues with the Windows Update Web site.

These can also be found on the Windows Update site, however if you have problems getting there, how do you know what to do?

Some problems have been reported with failed installations from Windows Update. Some of these  are caused by not having a "clean" hard drive. Be sure to keep you temporary folders cleaned out, defrag often and run scan disk to find errors. This will work for most software installations as well. Use Disk Cleanup to clean up wasted space.

Windows Update "reinitializes" the Product Updates catalog every time you visit this area of the site. This is done to allow you to see the most current condition of your computer. For example, if you download two new themes and then return to the Products Update catalog, we will "reinitialize" to make sure that your view is updated and that you no longer see the two themes you downloaded as available updates. These will still show up in the "Show All" view, but will now be shown as installed.
You will not be able to use the left navigation bar while a download is in progress. This is to ensure that your download happens successfully. When the download is complete, the navigation bar is re-enabled.
If your security settings are set to warn you when cookies are written to your computer, you should expect to see several warnings pop up when navigating through the site. To turn the warnings off:
  1. From the View menu on the toolbar, select Internet Options.
  2. Click the Advanced tab.
  3. In the Cookies section, click Always accept cookies.
If your Security settings are set to High, you will not be able to access the Products Update catalog. In order to use the Products Update area of the site, you need to set your security settings at Medium or Low. To change your security settings:
  1. From the View menu on the toolbar, select Internet Options.
  2. Click the Security tab, and then select Internet zone in the drop-down box.
  3. Click Medium.
Some items that you download will require that you "reboot" your computer. Even though the download has been completed, in some situations where open applications are not shutting down properly for the reboot, we will continue to display a page stating that the download is in progress. In this case you will need to use the Windows Task Manager to close the applications and the browser, then reboot your system.
The links on the Windows Update home page will not change color after you have selected them.
If you have multiple instances of your browser open, and click one of the various links on the black toolbar such as Support or Write Us, the information will appear in one of your open browsers, but will not physically bring the browser back up on your screen. You will need to open your minimized browser window(s) to find the information.
Keyboard access for certain functions on the site, for accessibility purposes, is not fully implemented.
In very rare instances, if you choose to run multiple instances of the site and have the Product Updates control run simultaneously to check for updates, it will lock your browser for a long period of time.
If you receive a message about Critical Update Notification before you have logged on to the network or Windows, accept the notification after logging on. Do this by moving the dialog box, or by clicking the "Notify me later" button and then logging on. This message may appear only if your computer is connected to a LAN.
After you download a component from the Product Updates catalog, don't open a new browser window while the "Download Confirmed" page is showing on screen. This will cause a script error to appear.
In some cases, after installing Critical Update Notification, the catalog may not reflect the installation. Check the Control Panel to make sure your install was successful.
If you use the Route 98 screen saver, don't uninstall Plus 98. Uninstalling Plus 98 will also uninstall the screen saver engine which supports the Route 98 screen saver.
In rare cases, when you connect to the Internet via modem, you may see a script error. If this happens, try your connection again.
On your Windows 98 computer, if you have downloaded security patches or the IME/SR1 component, a reinstall of Windows 98 will overwrite the security patches and the IME code. However, the Windows Update catalog will continue to show IME components and security patches as installed. If you want to reinstall the security patches or IME components, go to the Product Updates section of Windows Update, click on the Show Installed Updates button, then click the box next to the patches and IME components you wish to install. Click Download, and follow the instructions.

TroubleShooting Articles

WINUP-Blank Page Appears When Attempting to View Windows Update Q193701
WINUP-Windows Update Link on Windows 98 Start Menu Does Not Work Q193691
WINUP-Problems When Viewing or Downloading From Windows Update Q193385
WINUP-Theme Folder Remains After Uninstall Q191582
WINUP-Clicking Cancel Does Not Cancel Component Uninstallation Q191209
WINUP-Program Folder Appears Each Time the System Is Started Q190432
WINUP-Cannot Use Back to Return to Previously Viewed Web Pages Q190037
WINUP-Modem is Not Configured Correctly Error Message Q190086
WINUP-Games Pack Not Listed in Add/Remove Programs Dialog Box Q189569
WINUP-Unable to Uninstall Supplemental Web Fonts Q189440
WINUP-Control Required Error Message If Using Windows 98 Beta 3 Q189460
WINUP-Web Page Titles Are Truncated in the Navigation History Q188828
WINUP-Java Script Error Message When Searching Product Catalog Q188885
WINUP-Err Msg: Control Required or Cannot Display Page Q187938
WINUP-Missing Confirmation Message After Uninstall Q187875
WINUP-Not Enough Free Disk Space to Install Desktop Themes Q187876
WINUP-Internet Connection Set for LAN but Searches for Modem Q187877
WINUP-Configuration Error Messages When Using a Proxy Server Q187878
How to Remove the Windows Update Tool in Windows 98 Q189525
Troubleshooting Windows Update Connection and Download Problems Q193657
Err Msg: The Path Does Not Exist or Is Not a... Q190414
Windows Update Does Not Continue After Clicking Product Updates Q194174
Invalid Page Fault Error Message When Updating Device Driver Q196052
How the Windows Update Tool Determines if an Update Is Valid Q189306
Windows Update Wizard Only Works with Internet Explorer Q188244
Windows Update Web Site Prompts for Password Q188207
How to Determine Your Installed Windows 98 Updates Q194796
Err Msg: An Unknown Error Has Occurred During Installation Q193576
Err Msg: THEMES Caused an Invalid Page Fault in Module... Q190140
Cannot Disable Task Scheduler Q195933
Update Available for Cross-Frame Security Issue Q168485
Update Available for Window.External JScript Security Issue Q191200
Update Available for "Untrusted Scripted Paste" Issue Q169245
Update Available For "Frame Spoof" Security Issue (Q167614) Q167614
Windows Update Wizard Uninstall Documentation Error in Help Q194847
DirectX 6.0 Err Msg: Your Operating System Is Windows 98 Q191106
WINUP-NetZIP Utility Installed; Unable to Access Windows Update Q195437
WINUP-How To Install the Windows 98 Year 2000 Update Q197408
WINUP-What Issues Does the Windows 98 Year 2000 Update Address? Q197404
Windows 98 Year 2000 Update May Not Update Io.sys File Q197835
WINUP-Drivers Available For Download From Windows Update Site Q197681
Cannot Use Java Controls on Web Pages Q1834110
INFO: Microsoft Libraries Update: What, Where, Why Q197298
Common Command-Line Switches for Self-Installing Update Files Q197147

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Copyright 1996-98 Richard Mask
Last revised: November 26, 2000.F