Brashek@mobinil.com

Tel: ++202 4144226

Fax: ++202 2909881

Mobile ++ 20122293832

http://baseil.tripod.com

BASEIL ZAKI

OBJECTIVE	Obtain a position with a progressive firm where I can utilize my established skills to provide creative IT and Telecommunication Solution to business problems
EXPRIENCE	Jan 2000 to present MobiNiL (www.mobinil.com) EGYPT Software Solution Engineer § Offering fresh insight and a passion for Innovation; proven track record in planning, building and launching e-business solutions. § Serve as a self-sustaining catalyst for a research innovation, incubation of e-business Environment related to the telecommunication Industry. § Translate business requirements into design and software implementation including solution strategy § Developed and deployed architecture strategies for the delivery of software solutions. Work closely with managers, and end-customers. § Set up, Developed, and managed one of the biggest Intranets Web sites in Egypt, MobiNil Intranet (2000 users) § Manage the systems integration and web development for different enterprise solutions related to MobiNiL departments § Developed numerous WAP applications for MobiNiL where customers can access their bills, get latest offers, and read news § Developed, designed, and implemented IVR applications resulting in a 35% decrease in calls to CSRs § Worked with the development staff of MobiNil to mentor and train team members how to support and utilize cutting edge internet/Intranet technologies. This knowledge transfer enabled the company to have a more robust infrastructure while becoming less dependent on outside resources 02/99 – 02/2000 Hospitality Solution International FL,USA Customer Support Representative, Technical helpdesk § Installing, supporting, and maintaining our clients (restaurants, hotels, resorts, and clubs) Hardware which was primarily NT Server, NT Workstation, touch screens, printers, card readers, and cash draws § Troubleshoot The company’s software (Point of sale, Abo for inventory, Fastech for delivery, PMS interface for the hotels, Jaguar for reservations and other hospitality related software. § Conducting both user level and technical support level training courses for Chicago office on the Point of Sale Software.
PROJECTS	§ Point of Sale Lead the support team of the Point of sale machines, using NCR 7454 touch screen, printers and barcode, to Integrate with our payment system (CAR) § Corporate Customer IVR Developed Corporate Application, using Microlog, Visual tool to provide our customers with interactive voice application to get the latest information about their bills, promotions, and Mobile Puk codes. I was also responsible about the testing and its integration with the original Payroll and Personnel System § MobiNiL Intranet Responsible on leading a team of developers to produce several sites(Customer Service, Sales and Marketing). Participated with the team in designing and developing MobiNiL Intranet, and the backend application (data entry and site manager application). As a team leader, I was also responsible on defining user requirements, project planning, and project deployment tasks, communicating with the other involved teams – the graphics designers’ team and the webmasters team. In addition, I was also responsible on assigning tasks to team members, and follow up these tasks. § Purchase Order Tool Provided engineering design, development, implementation, testing and support to a web tracking tool. Improved the Procurement Department process, met aggressive tasks, and enhanced the overall time of delivery . § MobiNil Corporate Initiated development on a Pocket Pc, researched necessary technologies, and created development plan. Implemented a fully functional and scalable system, providing our corporate officers and CEO with the latest company info to help them when they are away from their desks. § Corporate Information Application Designed and implemented a comprehensive WAP tool to be accessed from several WAP/Web phones to provide our sales people with up-to-date info about our clients while they are on the move. § MobiNil Eligibility Tools Designed, Developed, implemented web tool that checks the customer info from the BSCS and provide them with services and promotions according to a matrix provided by the Marketing Team § General Packet Radio Service (GPRS) Studied The GPRS Standards and Design for the new development of MobiNiL Life project where our customers can have an enjoyable and fruitful mobile experience by downloading ring tones, screen servers, play games, send e-cards and pictures § Network Security Studied and implemented different security models to wireless applications in MobiNil using RSA token security
EDUCATION & TRAINING	§ Enrolled in Masters E-Commerce, Riti University. § Double Major Computer Information System & International Business, Florida Atlantic University . USA § Princeton High School in Princeton, N.J. USA § Creative Problem Solving § Front-leadership § Planning for Results § Mastering Microsoft VB 6.0 § Mastering Microsoft Visual Interdev § Web Services (XML) § Mastering ASP.NET § Risk & Contingency Planning § Team Building
AREAS OF EXPERTISE	§ E-business/E-commerce Technologies § GSM/GPRS Technologies § Deep understanding of Wireless Data applications § BSCS Billing System § Wireless Security § Extensive knowledge and experience on wireless communication systems, particularly on mobile IP, security and M-commerce for 2.5G systems. § Ability to rapidly understand new technologies, resultant applications and solutions. § Professional Excellence § High-Profile Client Relations § Business Development & Negotiations § Business Process Re-engineering § Team Building & Leadership
COMPUTER SKILLS	§ Operating systems: Windows 95/98/2000 , NT, Good working knowledge with Unix § Programming Language: Visual Basic, Java and Fair Knowledge of C/C++ § Scripting Languages : VbScript, JavaScript/Jscript and WmlScript § Markup Language: HTML, XHTML,XML, and WML § Internet Technologies: Active Server Pages (ASP)/ASP.NET, Dynamic HTML (DHTML),COM/DCOM/COM+,ActiveX Microsoft Office Web Components § Database: SQL, access, and Oracle
TIPS	Languages: Excellent command of spoken &written Arabic and English Military Status: Postponed Preferred Location: Flexible References: Upon Request