Terms Of Service

Service Contract
For customers needing long-term relationships with our company, a Service Contract can be signed. The Contract is for a minimum of 1 year, and pricing varies on the type of service needed. Please contact us for information on Service Contracts.

Networking
There is no set price on networking, as the need varies for person-to-person and business-to-business. Many people confuse Networking with Internet Access. Although the Internet DOES act as a Network Conduit, the term Network in this document refers to LANs (Local Area Networks). LANs are where two or more computers are connected and talking to each other, or just sharing peripherals. Please contact us with your specific needs.

Shipping/Handling
At this time, we only service the Austin Area (including Round Rock and Pflugerville and Georgetown).

Warranty
We warranty all parts for one year from original purchase date. After the one-year has expired, all warranties are done through the manufacturer. We can act as a go between, but we must pass on any/all costs to you.

Service Fees/Calls
All Service Calls are subject to a minimum $45.00 Service Fee. Any Service Call not cancelled within 2 hours of appointment by phone, or 5 hours by e-mail, is subject to the Service Fee. All work shall be billed at $45.00 per hour. Anything over an hour is to be billed in 1/4 hour ($11.25) increments. Payment is due upon completion of work. If additional appointments are necessary, payment is expected for the amount of time already spent on site. If the equipment is taken back to the office to work on, full payment is due upon completion and return of the equipment.

Purchasing Hardware/Software
Any Hardware/Software is to be paid up front. We keep our prices low by not keeping any stock, and by purchasing only what is needed.

Payment
Unless a Service Contract is signed and on record, all work/parts are to be paid to the technician prior to him/her leaving. We only accept cash and checks, at this time.