CORY DUCEY
366 Maple Row
Saint John, NB E2M 2A6
e-mail address and MSN Messenger:
duceyco@hotmail.com
Career Objective
To obtain a challenging and rewarding position in the computer field.
Education
September 1997 -
December 1998
Centrac College
Micro-Computer Maintenance Technician
(Graduated, Honor Roll)
Completed all
requirements in the diploma level program.
September 1995-
March 1997
Keyin Technical College
Computer Studies (Graduated)
Completed all
requirements in the diploma level program.
September 1993 -
April 1995
Cabot College
Business Management (Marketing)
Completed various
business and computer applications courses.
Work Experience
June 2005 - Present
Xerox Canada - Xerox Channels Group
NARS Subject Matter Expert
Providing 2nd Level Escalated Hardware Support for customers when the Product
Support Specialists cannot resolve or identify the problem. Also providing
coaching/training along with floor support for the Product Support Specialists.
June 2000 -
June 2005
Xerox Canada - Xerox Channels Group
Product Support Specialist
Providing technical
online hardware and software support for customers with Xerox Channels Group
products. Also providing services
such as transferring to proper departments, ordering supplies for certain
machines, and placing service calls.
April 1999 - June
2000
Convergys
Online
Associate
Customer Care
Representative for AT&T Wireless Services. Duties included providing
customer care for customers that needed assistance with their billing and
wireless telephones for the North Eastern US Market.
October - December
1998
Business Administration Faculty
Memorial University of Newfoundland
Workterm Student
Attended to last
section of the Microcomputer Maintenance Technician program. Duties
includes PC and network upgrades and maintenance, software installation and
upgrades, and help desk duties to assist the faculty, staff, and students.
May - August 1998
Computer World
Student Computer Technician
Sales, customer
services, computer repairs and upgrades.
|
Skills |
|
Systems Analysis and Design |
Visual Basic 5 |
Additional Training
November 1995
Keyin Technical College
HTML (Hyper-Text Markup Language) workshops
Using the Internet
as an advertising tool by writing a Homepage.
Volunteer Work
- June 2000 Rally Of Hope
- January - 1993
Divisional Secretary of Marystown Div. 712 St. John Ambulance.
Labatt 24-Hr. Relay First Aid Station.
References
Ms. Kandi Emslie
TDS (Team Development Supervisor)
Convergys
(902) 491-5900
Ms. Jennifer Kilfoy
Owner/Manager
Computer World
(709) 279-4004
Ms. Darlene Pike
College
Principal
Centrac
College
(709)
279-1999
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