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Jeffrey Drew Jenkins 825 NW 13th Street, #108
Boca Raton, Fl 33486 561-394-8087
(voice) 561-394-6505 (fax) email:
diver98@bellsouth.net June
1999—Present: Independent
Computer Consultant, Boca Raton, Florida.
Create commercial websites, repair/upgrade personal computers for
business and residential customers. Troubleshooting
and Operations, Access Database work, employee training, mailing list work, web
solutions. December 1998—June 1999:
Webhosting Service Salesman, Worldwide Internet, Boca Raton,
Florida. Sold Website hosting,
registered Domain Names, tech support & website promotion assistance. January 1998—December 1998: Technical Director,
Global Telnet LLC, Pompano Beach, Florida.
Installed, supported Ultravid Videoconferencing Servers, supported new
users by phone. Created &
Maintained Microsoft Access Database of Customers. Tracked profits, chargebacks,
and sales volume using Microsoft Excel. Routine support / troubleshooting for 15
user NT Network. Assisted with
Quality Control for 70 websites. Had complete responsibility for voice T-1, Nitsuko 384i Phone
System (key system) & Pairtree
Voicemail System. Designed ACD group for incoming Videoconferencing Client
Calls. Converted Sales Department
to relatively paperless shared
contact management system (Outlook 97). December 1992--January 1998: MIS Administrator,
Lens Express Inc., Deerfield Beach, Florida.
Supported 175 IBM 3151 terminals connected to Data General Mainframe
(UNIX). Supported 50-user Novell
3.12 Network (installed/configured clients, LaserJet Network printers,
troubleshooting & user education). Supported Wiltel DS3 for voice
communications in conjunction with vendor, planned and tested multiple ACD
groups, 4 inbound IVR units (4 T's each), Voice Announce Units, Meridian Mail
(70 users), and 15 POTS lines. Support
of outbound autodialer (EIS). Designed & supervised cabling for new offices
and departments. (Joined Lens Express as a salesman, promoted to Sales Coach,
Customer Service Supervisor and finally MIS Administrator for the last two
years). November 1990--December 1992: Quality Assurance
Associate, AT&T American Transtech, Ft. Lauderdale, Florida. Monitored & Coached Outbound Salespeople to win back
AT&T Customers. December
1988--November 1990: Assorted Telemarketing Positions in South Florida January
1988-December 1988: Administrative Intern, City of Pensacola, Florida.
Administered successful annexation campaign for City of Pensacola. Wrote
annexation literature, identified eligible voters, calculated revenues and costs
of service. Full time paid internship. Education,
Technical Training, and Certifications BA in Legal Administration, The University of West
Florida, 1986 Attended 1 year of Graduate School (MPA) 1987 Administering Microsoft Windows NT 4.0 (MS # 803,
24 hours) September, 1997 Windows NT 4.0 Core Technologies, (40 hours)
October 1997 Microsoft Intermediate Excel 97, (8 hours) October
1998 Passed Microsoft Networking Essentials Exam May
1999, currently working toward MCSE + Internet. Passed Comptia A+ Hardware Exam, April 2000 Passed Microsoft Windows 2000 Server April 2002 Passed Microsoft Windows 2000 Directory Services May 2002 |
