Friday, 3rd of October 2003, ca. 3:30 pm I'M SICK..... but, went out to pick up the mail. 1. Called NYS-PSC from public phone.... "Busy" signal... "Busy" signal........ "Busy" signal............. 2. Called AT&T from public phone... Asked about status of my Case File... Answer: "Dawn is handling that case. She'll be back Monday."