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TALKCITY HELP INFORMATION













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TALKCITY HELP INFORMATION





Due to  all the recent changes at TalkCity there have been alot of questions about what to do about various  problems.. Hopefully this information will explain it all better .  
















Courtesy of Mel Lasher

Logging into Talk City

OK there are several options...

1.) Turbo Pirch - works like a charm and can be downloaded at http://www.pirch.com    http://mail.yahoo.com/config/login?/file://www.pirch.com  ..

Here is the URL to a tutorial
http://www.acountrybumkin.com/Chat-TurboIRC-1.html
that has detailed pictures as well.

2.) Mirc Version 6.01 or 6.02 - works just as good and can be downloaded at http://www.mirc.com  http://mail.yahoo.com/config/login?file://www.mirc.com

3.) WebTV:
1) Go to http://www.talkcity.com/webtv  They *must* go to this URL using the "Go To" key on their keyboard, and not from the WebTV homepage. The next steps are nearly identical to the experience of going to our web site (www pages).

2) They will then see a simple screen allowing them to select the room category they want to enter (e.g. Hosted, Featured, or Open). Once they are on the particular room category page, they will choose the room to enter. Note that like the room lists displayed on our www pages, all rooms currently show "0" participants.

3) Before entering the chat room, they will go a Logon page where they will be prompted to enter their Talk City nick and password. Note that even after logging in with a TC nick, the user's WebTV nick will still show in the chat room.

4.) Ez talk
Try this : Open your Browser, go to Tools, Internet options, under the general tab there should be something like "Delete your cookies" Click that and dump all your cookies (which is basically emptying your temporary Internet Files).

Try this: Open your Browser, go to Tools, Internet options there should be an "Advanced" tab. Click on that and scroll down to Microsoft VM, and unclick Java Console Enabled, Java logging enabled. On Windows98 the first and third box should be enabled.

Also try: under tools > security > custom level > scroll down till you see the java permissions, set it to medium. Also if you are behind a strict Firewall you more than likely wont be able to access through Ez Talk. Also have the Reset Custom Settings to Medium, it is under the security tab as well.

Last Option: Clear all check marks under the JAVA listing and then reboot, then click the first and third and reboot again, this should restart the windows java program

Ircle:
Tell your friend to do this:

1) Go to http://www.ircle.com/ and download the PPC version.

2) Once it is open, go to the "Connections" window, select one of the items in the list (should be labeled "ircleuser") and click the "Edit..." button.

3) In the "Connection Preferences" window, click the "Select..." button by "Server."

4) Click the "Add..." button in the dialog that appears.

5) Type in "chat.talkcity.com" for the server and "6667" for the port (without the quotation marks), and choose "standalone_servers" from the network popup menu (it should be at the bottom). Click "OK."

6) Make sure that this new server is selected in the server list, then click "Select."

7) Enter your Talk City nickname for both the nickname and username fields, and enter your Talk City password for the password field. You can put your real name in if you want to, but it's not required. No boxes should be checked. Click "OK."

8) Make sure the connection with your nickname is selected in the "Connections" window, then click the "Connect" button on that window.

9) Once the console window finishes displaying the introduction text, type "/logon username password" replacing username and password with your own name and password.

10) Type "/join #roomname" to get into a chat room, replacing roomname with the name of the chat room.

 

Pirch Solving Problems

Using Pirch 98, if you desire to hear a "ding" when someone types your name...please follow the instructions below.

1. At the top of the Pirch screen, locate and click on the button that is labeled "Prefs".

2. Click on the "Highlight" tab.

3. Click on the "Add" button...a new menu will appear.

4. Enter your nickname, then click on "Ok"

5. Repeat steps 3 and 4 for any other "words" that you wish to "ding".

6. Lastly, at the bottom of that menu...place a checkmark in the box that is labeled "Beep on Highlighted Message"..then click 'Ok" to save your settings.

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Pirch DING Sound
If you really like that ding sound, you may place a checkmark in the box that is labeled "Highlight Own Messages" In addition to your messages highlighting, each one that you send will "DING"! :-) Lastly, please view the screen capture attachment of the Highlight Menu below.

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Turbo Pirch Tutorial
If you need a good Turbo Pirch Tutorial here is the perfect URL for you. http://www.acountrybumkin.com/Chat-TurboIRC-1.html

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Login to Pirch
When you click on Login in Pirch, make sure you have the following things filled out:

IRC Network: Talk City
Server: Chat.Talkcity.com:23;Talk City
Name: YourNickname <--- dont put your real nick in here.
Email: YourNickname@ <------ thats all you have to put in.
Login Name: YourNickname
Alternative: YourNickname1

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Transfer of Pirch Aliases
If you already have a Pirch on your PC and if you desire to duplicate your popup files from Pirch98 into TC Pirch, or vice versa...here is a bit of advice.

Both versions of Pirch use exactly the same 5 popup file names...

chanpop.irc - Channel (Main Pane)
msgpop.irc - Private Msg/DCC
mainmenu.irc - Main Menu
servpop.irc - Server Window
popups.irc - Channel (Names List)

Utilizing Windows Explorer, open the folder that contains your popups...

1. Locate one of the above files

2. Right click over it, then choose "Copy"

3. Click your back button, located at the top left of your screen.

4. Open the folder of the version of Pirch that you want to place the file into.

5. Right click over a blank area of this folder, then choose "Paste".

Repeat this process until all 5 files have been duplicated. :-)
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How to connect with Turbo Pirch

To put Talk City into Turbo Pirch as server do the following:
When you click connect , a box will pop up... than above you see NEW... hit that and enter

Groupname: Talk City
Address: chat.talkcity.com
Port: 23
Nick: Your Nick
Email: YourNick@
Name: YourNick
Pass: Your Nickname password
Than click SAVE (it's above - upper left hand corner)

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TCPirch98 from one of our Room Owners

in your logon box click on MORE OPTIONS
click on the arrow under Server
take off the 6667 and replace with 23 (be sure not to change any spaces, or delete anything else but the numbers)
Click on Save profile. It will say the file already exists, and do you want to replace it. Click on yes.
Then Logon. This will only work on the older version of TCPirch, the newer doesn't have that option.

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How the new System functions

This is how the new platform (our upgrades) functions...
When you click on "connect" from your IRC client (TCPirch, Pirch98, Mirc, Turbopirch, etc), you are establishing a connection to Talk City's chat server. This could be compared to "walking through the front gate"...
Next, you will receive a server notice that says: "Please logon (/logon username password)...

This could be compared to you "knocking on the door"...and the butler asking "who is it?".

Simply enter the command...
example. /logon IRIS-42 abcd

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How to save your aliases with Pirch
How to save your aliases (with Pictures)
http://www.geocities.com/flarein/savingaliases.html

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Flood Settings
Here is what was suggested to me by some of you that seems to work
"I just did a /list twice and pulled all 975 channel names and had no trouble with flooding. For what it is worth, my floods are set at 999999, 18, and 999999 respectively ......"

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/logon command
If you are utilizing either TCPirch or Pirch98, the logon command can be performed automatically without needing to enter it manually or using a popup each time that you connect to Talk City chat. At the top of the Pirch window, locate and select "Options", then click on "Autoexec Commands"...a prompt will appear... Add the command syntax, that you normally would type, into this box (/logon username password), then click "Save". This command will be performed by Pirch each time that you connect to Talk City.

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Which Server?
Why is it that since I have downloaded Pirch98 I go to the chat room I frequented ,or so I thought, but found that others who haven't downloaded it are in a room of the same name , but not where I am? They are still using EZ3 . I can have them on my notify list but they don't show because ????? Its almost as if we are in two different Talk Cities. They cant get to where I am , but I can be in EZ chat with no pirch ?

On pirch you have several options to connect to Star_Chat an old TC server, to More_Chat an old TC server and to Talk City, our current one, double check to make sure you're on the right one please?

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"Unable to load access security parameters, Login aborted "
If you are receiving a server message that says:
"Unable to load access security parameters, Login aborted "...then you are probably using an older version of TCPirch.
I received this very same message when utilizing version 1.0.1265 ...
The latest version, which will only connect briefly before being dropped from the server is version 1.0.1276.

To determine which version you might have:

1. Utilizing Windows Explorer, open the folder labeled TCPirch

2. Locate the green "P" icon which should be labeled "Pirch98.exe"

3. Right click over this icon, then choose 'Properties"...a new box will appear.

4. At the top of this box, locate and click on the "Version" tab.
Next, as I had just mentioned above...

Even after changing the port setting from 6667 to 23. server connections when using TCPirch are still unstable and will result in being dropped after a few minutes.

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Pirch Logon extended
IRC Network: You may enter "Talk City" or leave it blank

Server: chat.talkcity.com;23
Normally, users would utilize port 6667 or 7000...however, Talk City's new platform is presently unstable using these ports (disconnects often)..so use port 23

Name: Use discretion!...Do Not enter your real name here
Email: you may place anything here as long as it ends with the @ sign
Nickname: Enter your registered Talk City member name (nick)
Alternate: Enter another registered nick
Password: You may leave this blank when connecting to Talk City chat
After you connect to Talk City, you will receive a message that asks you to logon...

Enter /logon yournick yourpassword ..then hit your enter key
ex. /logon Srei2 abcd
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I can't see certain room names on Pirch
Simple solution. /listx N=*#a*
Supplement a with any letter in the alphabet.
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I get disconnected when trying to bring up the room list
Type /listx R=1
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Mirc Solving Problems

Annoying Ping Pong event?

Go to Mirc Options, Click on IRC and than
Options, click on Hide Ping Pong events. Mirc will do that when you
haven't typed into the server window for a while .

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How our new system works
This is how the new platform (our upgrades) functions...
When you click on "connect" from your IRC client (TCPirch, Pirch98, Mirc, Turbopirch, etc), you are establishing a connection to Talk City's chat server.

This could be compared to "walking through the front gate"...
Next, you will receive a server notice that says: "Please logon (/logon username password)...

This could be compared to you "knocking on the door"...and the butler asking "who is it?".

Simply enter the command...
example. /logon IRIS-42 abcd

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/logon command

Here is a way to do it for Mirc.
Go to Mirc > Options (second icon on top from the left - looks like a Hammer with a Gavel) Go to Mouse > where it says Status /luser , erase /luser and put in /logon yournickname yourpassword and hit ok. Now all you have to do to get the logon is double click on the status screen (the first screen you see when you logon)

Or

You can type /alias L /logon Yournickname Yourpassword
and hit enter. Type this in the status bar as well. Next time you logon, all you have to do is type /L

Lower or upper case letter, doesnt matter when you do this and it will automatically log you on.

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How do I solve the "Unable to resolve IRC server name" error ?

If you cant get mIRC connected to one particular IRC server and you get this error you should first give another server a try... If you can connect to any other server you should check if you didn't make a typo in the setup of your initial server address

If you get this error with whatever IRC server address you try, it is very likely your providers DNS (Domain Name Server) is down, malfunctioning or very slow. Especially if mIRC always worked flawlessly for you. Besides waiting or giving your providers helpdesk a phone call you cant get this fixed.

mIRC needs a DNS to translate (resolve) the IRC servers' IP Address you specified, into an IP Number. (Like the IP chat.talkcity.com resolves to the IP Number so and so) (To see this give the command "/dns chat.talkcity.com" in mIRC) You could bypass the need for the DNS lookup by specifying the IP Number in your server setup instead of the IP Address for every server.

Under File/Setup/IRC_Servers/Add or Edit server, specify your IRC servers like :

Description : Talk City
IRC Server : chat.talkcity.com
Port : 23

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I get disconnected after the /LIST command

It is quite common that every time you do a /list, you get disconnected part way through. Even if you try a partial list, eg. "/list #love", it runs for about 90 seconds and then disconnects you. Sometimes using a local IRC server helps.

You didn't do anything wrong... It is important that you realize what happens if you do a /list command. The server generates a list of all channels (about 1500 on Talk City) and quickly sends that list to you. BUT, because the data throughput isn't infinite, the whole output of the /LIST command is queued in a buffer on the server. At some point that buffer gets overrun, and the server, detecting this ('reached maxsendq'), disconnects you. This mechanism is made to disconnect people who generate more characters per second than any 'normal' person uses for normal conversations. It's a protection mechanism, but unfortunately the server does not recognize that the data stream you caused is simply the result of your harmless /list command, and disconnects you.

You can also tell mIRC to show only channels with a minimum and a maximum number of people. Also, if you specify a #string, then mIRC will only list channels with that string in their title. BUT, for the problem described, this does not matter/help at all!! The server ALWAYS returns the entire #channel list and mIRC (like all other clients) takes care of the filtering!! So, asking for a partial list to prevent you from disconnecting won't make ANY difference!!

So, this isnt an mIRC bug. Its a pity, but theres nothing you can do to prevent this from happening. Its just one of all-too-many IRC oddities.

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How can I protect myself against flooders?

You can protect yourself against people who are flooding you with the new automatic anti-flood system (Which is available in version 6.02). Look in the File/Options/IRC/Flood/ section. A server usually disconnects you for sending too much data to it in a certain period of time, *or* if you try to send it data when it hasn't finished processing your previous data. The new flood protect makes sure -others- cant make you to send too much data to the server.

Usually a server has a buffer of about 512 bytes. mIRC therefore counts the number of bytes you've sent to a server and if this exceeds a certain number, mIRC waits for the server to be ready again, before it continues sending data. In the mean time it nicely buffers unsent lines. This should protect you properly from all sorts of ctcp floods and so on... You set the amount of bytes mIRC may safely send (for instance 350 bytes), the amount of lines it may buffer (like 20), the amount of lines it may store maximal per user (like 3) and how long the flooder should be ignored (like 30 secs) by the command /flood 350 20 3 30 This flood control method *only* works for messages being triggered by other users. So you can still flood *yourself* off the server. (like with the /list command)

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What is a Firewall or Proxy? How can I use it?

A firewall is not a feature, it is something you need to solve, something to get around. -- One potential drawback to an Internet connection is that other Internet users could gain access to files and data residing on your PC. This can be prevented by establishing a security system such as a "firewall". A firewall usually consists of a UNIX machine that is placed between your PC and the Internet, and all traffic between you and the Internet must pass through that machine. So a firewall is not something included in mIRC, or something active on your PC. The problem is that most firewalls also block your possibilities to use IRC. Normally spoken firewalls block all IRC traffic and access to an IRC server, unless specific precautions are made and a Socks compliant firewall is used.

If your provider or employer uses a Socks compliant firewall that blocks your IRC access you can set mIRC to connect to the firewall to reach the outside world. In this case, and -only- in this case, set mIRC to use the Socks firewall under File/Options/Connect/Firewall/. Your provider or employer should be able to provide you with the necessary settings.

In other, similar, situations you can use a HTTP or HTTPS Proxy to connect to IRC with mIRC. A HTTP Proxy is NOT something like Internet Connection Sharing, Win Proxy or Win Route! For HTTP Proxies in the /File/Options/Connect/Firewall/ menu in mIRC select the 'Use Firewall' and 'Proxy' options. Fill in the HTTP Proxy Hostname and Port settings. Normally you can copy these from your web browser!

If you never heard about firewalls before it is VERY unlikely you are behind one! In this case stay away from the firewall settings and don't enable it. Also if mIRC works for chatting but things like DCC File Sending are blocked this normally can not be due to a firewall problem, and enabling mIRC to use a Socks firewall or HTTP Proxy will not help you!

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How do I solve the "Can't Resolve Host Name" error?

If you are using Windows95 or later versions, first find out if you're trying to run mIRC32.exe with a 16-bit winsock. You need a 32-bit winsock to run the mirc32.exe on Windows95/98. If you have a 16-bit winsock use the 16-bit mirc.exe. Also read section 6-2.

In the File/Setup/Local_Info dialog box, you'll see mIRC needs your PC's Local Host name and IP address number. This info is needed to be able to set up DCC Send/Chat connections to other users.

Normally spoken you could leave both fields blank, set 'On connect, always get Local Host and IP Address' to active with method 'Normal' and everything should work fine. But if you don't have an actual IP address or if your stack is strange or there is some network oddity, it might not fill in these fields correctly. The most simple solution is to switch to the alternate method and use the IRC server you want to connect to, to find your system's address information. Eventually clear the Local Host and IP Address fields first. Then set 'On connect, always get Local Host and IP Address' to active and select the 'Server' method. Now re-try to connect...

In the rare occasions the above method didn't help you could uncheck "On connect, always get IP Address and Local Host" and manually enter your PC's Local Host name and IP number. If you are using TIA, Twinsock, SLiRP, etc., simply enter _your provider's_ local host name and IP, not your own. (Your providers IP is not 192.0.2.1 or anything like that! Thats a dummy IP used by these emulators. If you dont know your providers local host name and IP, ask them!)

Also setting the Ident server to active might help. (See section 6-7) (Note: You must be disconnected from any IRC server before changing the Ident server settings.)

If none of the above solutions helped it's also possible that mIRC cannot complete the reverse look up it tries and gives the "Can't resolve host name" error when your IP name is not properly configured in your providers DNS. This is not something you can solve yourself. In this case you have to ask your provider to correctly assign an IP name to your IP Number to solve the problem. For your provider setting up the IP name on the DNS is not that hard, and doesn't take much time.

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Mirc Logon Instructions

1.) Click on Mirc Options (second Icon on the top looks like a folder with a hammer)

2.) Under CONNECT hit ADD

Description: Talk City
IRC server: chat.talkcity.com
Port: 23
Password: Your Nickname Password
Click ADD

Full Name: Your Nickname (never put your real name in here)
Email Address: Your Nickname@ (You dont need your email address just Nickname@ is sufficient)
Nickname: Your Nickname
Alternative Nickname: Your Nickname1

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EZ Talk Problems

How come I can't use OP commands in EZ Talk?

Sorry that doesn't work yet. Ops for EZ Talk will be implemented back in the future.

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When I click on a chat room, it loads a screen then it stops. It then says, on a grey screen, java.lang.classnotfoundException.tc.ez.EZMed.class?

If your computer utilizes Windows XP as an operating system, you probably will need to install a java plug-in.

Previous versions of Windows included java...however, it was omitted in the XP edition.

A java plug-in can be freely downloaded from the link below.
http://java.sun.com/getjava/download.html

If that doesn't work

Open your Browser, go to Tools, Internet options there should be an "Advanced" tab. Click on that and scroll down to Microsoft VM, and unclick Java Console Enabled, Java logging enabled. On Windows98 the first and third box should be enabled.


Also try: under tools > security > custom level > scroll down till you see the java permissions, set it to medium. Also if you are behind a strict Firewall you more than likely wont be able to access through Ez Talk. Also have the Reset Custom Settings to Medium, it is under the security tab as well.

Try this : Open your Browser, go to Tools, Internet options, under the general tab there should be something like "Delete your cookies" Click that and dump all your cookies (which is basically emptying your temporary Internet Files).

Last Option: Clear all check marks under the JAVA listing and then reboot, then click the first and third and reboot again, this should restart the windows java program

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How come I can not see any smile's or crown's in EZ Talk?

That will return in the near future

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IRCLE Problems (Macintosh)

Will TCircle and EZ Talk access for Macintosh users return?

Yes our engineers are working on that but it is time consuming and takes a while. It might be another 2 weeks before we've made big progress as there is currently a lot on our hands.

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Is ANYTHING working for Mac users to connect to Talk City?

Yes currently users can use IRCLE to connect to Talk City; See instructions at the start of this letter
















WebTV Problems

My scroll bar is still messed and I can't see any whispers?

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I keep getting dropped off the server, isn't there anything I can do about that?

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I paid for IRC access but now I can't use any IRC's, can you tell me why?

We want to make sure everything is secure before we release that access again, but we will extend the subscription period for all Premium Service users - IRC/ChatSafe, Room Ownership and Premium Home Page to compensate for the time you have been unable to access services. All subscription renewals will automatically be extended for 3 months and you will receive notification, you do not need to contact us.

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What is this "new platform" that Talk City has moved to and what does it offer me?
A. Our new platform allows Talk City to offer members a more robust range of services and features as well as increased system stability and security. Now you can come to Talk City for a variety of your online needs including:

Full IRC Access - Talk City is the only major branded chat site that currently allows full access using any IRC via our IRC/ChatSafe program.

Own Your Own Chat Room - You can own and operate your own chat room on Talk City with more robust operations controls. See the section on Chat Room Ownership for details

Free Chat Room Forum - Every owned room now comes with a Forum (Discussion board) that is included in your current membership. You can link your Web Page, your Chat Room and Your Forum into one unified environment for your friends and visitors. See the section on Chat Room Ownership and Forums for details.

Personal Home Page Hosting - We continue to offer free and premium Personal Home Page hosting on www.talkcity.com <http://www.talkcity.com >. We will be supporting Front Page users again as well as introducing some new features over the next few months - including new XML-based capabilities!

Talk City Personals - Through our partnership with the industrys largest dating service - Match.com - we now offer the Talk City Personals channel where you can meet others who share your interests and are looking for friendship and romance. Both free and premium memberships apply.

Email - Talk City still offers free and premium email service. Yourname@talkcity.com </ym/Compose?To=Yourname@talkcity.com >

Live Chat Events - Well be bringing back new Live Chats later this summer. These will include special programs, celebrity chats, etc. Watch our Member2Member board and page . Do you have a question that we havent answered? Please post it on our Member to Member support board (<http://forums.talkcity.com/tc-support>) and one of our staff will answer it there. Thanks!

Kind regards,
Mel Lasher
Talk City
Manager, Community Development
<http://www.talkcity.com>