RESUME

To obtain a challenging position utilizing my technical, customer service, organizational and verbal/written communication skills working with people and software/hardware.

Fast and efficient, very organized, quick learner and able to work well independently or in a team environment. Specialized knowledge and interest in the healthcare field with over 9 years experience.

Typing speed of 90 wpm. Proficient with industry standard software including: Windows 9x, NT/2000, XP Pro, Microsoft Office Products, GroupWise, Outlook, Lotus Notes, PCAnywhere, Citrix, ZenWorks, Track-It, Altiris, Word Perfect, Visio, Imanage, ConsoleOne, Backup Exec, Btrieve, Telnet, FTP, Dial-Up Networking, RAS, Printer Issues, PCL Language, Adobe, Batch files, HTML, Internet Explorer. Excellent at troubleshooting software/hardware issues, communication issues, customer service, software testing, analyzing data, documentation, presentations and training.

Help Desk Specialist
Hawley, Troxell, Ennis & Hawley 8/01-Present
Provide desktop support for 150 users. Handle imaging of pc's including operating systems and desktop applications. Manage phone system, including moves, programming changes and user support. Provide support for printers and faxes. Handle ordering and contribute to budget preparation for all IS Department expenditures. Process bill for payment by coding to appropriate GL code. Setup new users in all systems and backup Network Administrator.

Desktop Support & Training
Preco Electronics, Inc. 7/00-8/01
Provide desktop support for 128+ PC's and printers. Teach software classes on industry standard software. Maintain software inventory. Reformat and setup new machines. Troubleshoot hardware and software issues on a daily basis. Setup and manage help desk software. Backup Network and Systems Adminstrator as needed. Setup video conference and presentation equipment.

IT Test Analyst / Sales & Web
Micronpc.com 3/00-7/00
Write detailed test plans and test cases for application releases for Web based order entry software. Identify, document, track and report defects through the testing process.

QA Rep; Technical Support Analyst; Lead Tech Support Analyst; Tech Support Analyst II
National Data Corporation, Inc. 3/96- 2/00
Support for hospital billing software and other related products. Document issues and provide timely resolution for internal/external clients. Testing of software changes. Create written procedures for training and knowledge base. Generate reports of support team productivity and responsiveness to clients.

Software Support Assistant
Zasio Enterprises, Inc. 1/95 - 3/96
Software Support for records management software company. Call management, product support, product testing and documentation, customer service, database management and software shipments.

Administrative Assistant/Executive Secretary
AAA Idaho 6/93 - 1/95
Emergency Road Service department managing customer complaints, reimbursements, customer correspondence, usage statistics and administrative duties for President.

Secretary, Administration
Administrative Assistant, Operations
HealthCare COMPARE (now First Health) 8/92 - 6/93
Executive secretarial duties including scheduling meetings, travel arrangements, correspondence, transcription, and phones. Created department database for employee information including security access, position, salary and performance reviews. Created and maintained a database for hospital nominations, contracting, re-negotiations and terminations. Queried database for reports and statistics used in client presentations. Compiled savings analyses for prospective clients.

Secretary, Claims/Operations
Acordia Benefit Services 11/90 - 8/92
Extensive reports using advanced macros and database capabilities in spreadsheets. Create statistical reports of Claim Approvers' production and accuracy. Report distribution, payroll, word processing and development of database forms, reports and data entry screens.

Executive Secretary
The Summit Organization 10/88 - 06/90
Transcription of seminars, distribution of reports, spreadsheets and correspondence to members. Developed an organizational system for the Vice-President and Secretary. Organization consulting for other members of staff.