TOTAL QUALITY MANAGEMENT

Our Total Quality Management (TQM) training program provides an overview of the principles and tools of Total Quality Management/Total Quality Service.

This program is an excellent resource for both employees and managers on how TQM/TQS can be implemented in their organizations. The program's seven modules provide the basic building blocks of how to implement the philosophies and tool of TQM/TQS.

• Foundations & Understanding of TQM/TQS

• Organizations and Management

• Total Quality Leadership

• Planning and Implementing Continuous Improvement

• Teaming

• Quality Tools & Data Management

• Concepts of Variation

MODULE 1 - FOUNDATIONS & UNDERSTANDING OF TQM

• Foundations & Understanding
• Management Theory
• Management by Results
• Divergent Management Style-TQM
• Deming Chain Reaction, 14 Points and 7 Deadly Diseases

MODULE 2 - ORGANIZATIONS AND MANAGEMENT

• Systems Approach to Management
• The Five Functions of Management
• Integration of Management Functions
• Types of Managers
• Management Skills
• Staff/Project Officer Roles
• Managing Things and Leading People
• Delegation of Authority

MODULE 3 - TOTAL QUALITY LEADERSHIP

• Quality Leadership
• Customer Focus
• Teamwork
• Planning & Strategies for Improvement
• Barriers to Implementing Quality
• Management Commitment
• Employee Participation

MODULE 4 - PLANNING & IMPLEMENTING CONTINUOUS
                        IMPROVEMENT

• TQM Implementation
• Process and Systems Approach
• SIPOC approach to analyzing critical processes
• Key Indicators

MODULE 5 - TEAMING

• Types of Teams
• Team Roles
• Team Charter
• Team Make-up
  • Sponsor or Coach
  • Team Leader
  • Team Members
• Group Problem Solving Techniques
• Idea Generation
• Tools for Managing Team Progress

MODULE 6 - QUALITY TOOLS & DATA MANAGEMENT

• Quality Tools & Data Management
• Scientific Approach
• Flow charts
• Work-flow Diagrams
• Pareto Charts
• Cause and Effect Diagrams
• Operational Definitions
• Run/Time Plots
• Control Charts

MODULE 7 - CONCEPTS OF VARIATION

• Concepts of Variation
• Causes or Sources of Variation
• Building/Interpreting a Control Chart

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