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TroubleShooting Advanced Number FOUR
. TroubleShooting Advanced Number FOUR....................................................Updated 5/22/99
.
The Basics
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PageMaker problems with Mac OS 8.6: a follow-up
 
. Regarding previous reports of problems printing from PageMaker, after installing Mac OS 8.6, readers continue to offer suggested work-arounds (no single consensus solution has yet emerged):
 
Rob Morton downgraded to an older version of the LaserWriter driver and turned off virtual memory.
Normand Lepine found that upgrading to Adobe Type Manager 4.5 eliminated the Type 2 errors he was getting.
Barry Porter found that for PageMaker (and other Adobe products), deleting ATM Deluxe's Preferences file, and increasing both the Cache and Preferred Memory sizes (in ATM's Preferences) resolved the crashes he was having.
Using PageMaker 5.52, a reader deleted the 'EPS font scanner.add' file from PageMaker's Plugins folder. This eliminated the EPS-related crashes he was having. He adds: "The downside is that PageMaker no longer checks EPSs for missing fonts."
A message on the Adobe Forum blames the problem on the PM6.5 RSRC file, and suggests you lock an original version of this file, and use the locked version. Several postings claimed that crashes disappeared after doing this.
Peter Gordon found that, when using Mac OS versions prior to 8.6, PageMaker had a "corrupted file list" (e.g., 8 copies of the Times font at the top of the Font list). Adobe acknowledged that they have seen this problem but they do not know the cause. However, it appears that this is fixed by updating to Mac OS 8.6.
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. Updating the Operating system can increase the memory required for applications to run. Example &endash; System 7.5.5 Update required some programs to use an additional 23K of memory. To fix the problem, increasing the Preferred Memory size of the application by 23K was the solution to memory error messages.
. Some system components are set to a memory partition that is too small. Printmonitor and Desktop Printmonitor are classic examples that often need more memory than the default setting.
. TIP: to monitor the memory partitions of active programs &endash; Choose About this Computer or About this . Macintosh from under the Apple Menu, move the window to the bottom of the screen and check the percentage of the bar that is used. If an application fills most or all of the bar, it needs to have it's memory allocation increased in it's Get Info window. There are shareware and freeware utilities that will perform this same function (monitoring memory) in a smaller window or floating palette.
. Turning on Balloon Help will allow you to find out the exact amount of memory available and used (the only use of Balloon Help that IS useful).
 
The Rules
. Everything in the system and all applications have a set amount of memory. If they step one byte out of this memory, you will see a crash, bomb, freeze, stall or error messages.
. If an application refuses to open a file, won't save, won't print, the FIRST thing to try is assign it more memory Especially if the problem file is much larger (bigger, more pictures) than the files you normally work with.
. Even programs that have enough memory to function, may show much faster response given more memory.
 
Symptoms
Printing problems &endash; refusing to print, with or without error messages, showing all the steps of printing but producing no output, printing only the first page (or a portion of the printjob).
Saving problems &endash; refusing to save a file.
Opening problems &endash; refusing to open a file &endash; usually with an error message.
Special option problems &endash; spell checking failures, export to different file format problems, acquiring scanners or video capture devices &endash; usually with an error message.
. NOTE: the above problems are due to programs that do not load ALL their features at open. Some options are loaded into memory when they are requested, assuming there is enough memory allocated to the application.
. NOTE2: it is possible for problems with an application to appear when too many fonts are open, or additional system resources are added (utilities that alter the finder or the way the system operates).
Random crashes with or without error messages across many applications.

Solutions

. Allocate more memory to the problem application.
1] Highlight the application, when it is not open or active
2] (Command + I) or File Menu:Get Info command to open the Get Info Window
3] Increase the preferred size by 20 or 30%
4] Test the increased memory partition, repeat if needed.
. Allocate more memory to your System, using Conflict Catcher or one of the freeware/shareware system heap utilities.
. Increase Print Monitor's Memory to 256k &endash; the default memory for print monitor can often cause problems. (Desktop PrintMonitor if you are using Desktop Printing)
Increase ATM's Memory to 50k per font &endash; use the ATM (Adobe Type Manager) control panel for this.
 
Notes
. Leave the About Macintosh window open at the bottom of the screen to monitor or check your applications memory space. OR download one of the memory utilities available online.
. If you change the memory size of a program to an abnormally large figure, remember to set it back for normal operation.

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