Paws-itively Affordable Pet Care

SERVICES

My Payment Policy 

(revised 8/5/14)

A deposit is recommended at the initial time of hire (this is at our first meeting).  Afterward, payment from recurring customers is usually calculated and left for me at my first visit.  Some customers like me to leave a bill at my last visit, which is acceptable if your return date is flexible. 

Payment of any balance is expected and due by the end of each service, unless prior arrangement has been made. 

If mailing your payment it is expected within seven days from the end of my service. 

If payment is not received, an additional 2% finance fee fee will be added to any balance every seven days. Also a 10% late fee will be charged to your unpaid account every 30 days.

If you need time paying for my services please let me know in advance of your leaving. I am willing to work within your budget. 

If you need to split up payments and pay over time... 

Please add a $3.00 fee with each payment to cover special handling.  OR

Post date a check up to two weeks past your return date for a one time charge of $3.00 for special handling.  

Warning**

My bank charges me a fee for returned checks, which will be billed for and collected from you if one of your checks are returned. (bank fees vary and are subject to change without notice).  

Thank you so much for understanding.

My cancellation policy

My policy is to always keep your cost down as well as mine.

Depending on circumstance there may be a small service charge applied to refunds. 

The $10 refundable fee for our meeting will not be refunded if the service date agreed upon is not performed.

(If the refundable fee is not collected on the spot at our meeting, it is accounted for in any deposit received or  if no deposit is collected and there is a cancellation it then becomes part of your cancellation fee).

Any payment or deposit received is refundable with a 72 hour notice of cancel, less any fee listed below.

Refundable fee of $10  This fee is for the scheduled time to see or meet you and your pets in your home.  It is refunded at the first/next service.        

A $5 cancellation fee will apply for each canceled pet sitting request.  This will reimburse me for time and the expense of setting up our service.  If I have to mail a billing invoice to collect a cancellation fee an additional $5.00 will need to be added to the cancellation fee. 

Last minute reservation surcharge of $5.00, if applies, will become part of the cancellation fee. (for a required meeting or service within 48 hours notice) 

Cancellation 24 to 48 hours before scheduled visit is 20% of complete time scheduled.  Cancellation 24 hours or less is 30% of total fees.

Cancellations over holidays: If a holiday reservation is canceled the cancellation fee is 50% of the total requested reservation.

For my regular customers... If agreed, any deposit or unused money can be put on your account here at PAPC to be used at my next visit.  Your cancellation fee can also be placed to your account. This saves you from the aggravation of writing and mailing an extra check for a small amount. Or,  It can simply be added to your payment at my next service date.

If your trip is put on hold or canceled any deposit or payment received, if agreed upon, can be held on account for future services less any cancellation fee     pertaining to each instance, as stated above.  If I return your deposit or payment there will be an additional charge of $5.00 for each check written and mailed. 
Thank you so much for your understanding!

Review of cancellation fees below:

If a meeting is involved, either to meet a new pet, receive instructions, or pick up a key for service... $10

telephone/text/e-mail request... $5

last min surcharge, if applies... $5   (lock key customers are exempt from surcharge)

check writing or mailing an invoice fee... $5

cancellation over a holiday period is 50% of total balance of the requested reservation.  48 hours or less no refund.

Reminder:

The key return/pick up fee always applies at $8 (up to 10 miles), $10 (12 - 20 mile),  $15 (21-30 mi)

For your early return: Please call ahead right away.  If a visit is made, or if I am en route to your home a payment applies.

Due to unpredictable technology and airline schedules we have changed our policy.  Our new policy, as of Sept 1, 2011 PAPC requires that all customers telephone, Email or text that you are home and your pets are back in your loving care.  We always think of your pet's best interest. We will automatically arrange to schedule another visit and continue as previously scheduled if we do not hear from you. Payment to cover the extra visits will be billed and due when you arrive home.

Note: All previously arranged instructions that are signed for will be followed by PAPC and will take the place of our written policy.     Jan   

If agreed, any unused money can be held, and placed in your account for future services.  If I return any unused money there will be a $5.00 fee for each check written & mailed.

Terms

Changes & additions of Terms added below:

1)  For all lock key customers, When your house key is returned, I will need your signature in my card file that states it was returned along with the date.

2)  New policy in effect 9/1/2011  All customers are required to telephone, Email or text PAPC to let us know you are home and your pets are back in
your loving care.  We will automatically schedule another visit and continue with visits as previously arranged if we do not get word you have arrived home. Payment for the extra visit(s) will be billed and are due upon receipt. (This change is made due to unpredictable technology and airline schedules).

3)  Please make only one person responsible for your pet(s) for the entire duration that you are away.  Including family or another person in pet sitting duties other than the pet sitter are well intended, but often create confusion.  Some common problems that have occurred are: unsecured doors or an interior door locked that should not have been; causing pet sitter to be locked out :(  Overfeeding, skipped feedings, lost keys, pet off it's routine due to being let out by a well intending person at unscheduled times (pet sitter is confused and worries an illness may be brewing because your pet seems off routine and won't potty during the visit).  PAPC is insured ..... We therefore can not be held responsible for problems and accidents if another person is coming into your home while you are away. 

4)  Unless your house key is in regular use a house key return is necessary. there is a fee in place for this policy.

5) Please confirm your future reservations before you leave to make sure I have you on my calendar correctly

Holiday Rate

Please add $9 to each visit on all major holidays.  New years Day, Easter, Memorial Day, Labor Day, Thanksgiving and Christmas plus holidays when federal buildings & banks close.

Thank you for understanding my policy as I work toward keeping your pets safe along with keeping my price down to an affordable level.

** above fees are subject to change