Date: Thu, 22 Mar 2001 17:44:14 -0700
From: Mike.Ross@email.rio.maricopa.edu ("Mike Ross")
Subject: Re(2): 1st two files
To: Natalie.Schroeder.faculty@email.rio.maricopa.edu


im doing all this work from the rio salado lab which
is on the 3rd floor of the tempe rio salado college
building on 14th street.


the problems are all rio salados because im doing all
this stuff at rio salado collego on computer hardware
supplied by rio salado college


i have complained about the problem to the people that
run both the lab in tempe and the lab at pv mall where
i have the same problems. they sent me off to the help
desk. the help desk could not fix it either.

i wrote a snail mail letter to the president of
rio salado college and the president of the maricopa
county college district. hopefully that will get the
problem fixed.

really the only time i have problems is when i try to
send you large files from the labs at either the
tempe rio salado college or the lab at pv mall in
phoenix.

ill try again to send you the files for lesson 7
in a while


mike


Natalie Schroeder faculty writes:
>Mike Ross writes:

>well that one barfed a 5th time. im tired of trying to

>send you a 2 meg file that the network wont send correctly.

>

>ill probably complain to some people to see if they can

>fix the network so it works

>

>Hi Mike,

>if you can, try sending your files early or late in the day- I see that

>you were trying during peak hours (when a lot of people are using the

>Internet).  The problems ou are having are not at Rio Salado's end, they

>are probably caused by your Internet Service Provider and/or your phone

>lines.  When I have problems with my home connection, I call the operator

>and have him/her check for noise on my line.  The operator can notify the

>phone company if there is a problem with your line.  Feel free to use

>your personal email to send in your files.

>

>Here was my correspondence with Rio help desk:

>Natalie Schroeder faculty writes:

>My students are reporting prblems with sending attachments using First

>Class Web.  Maybe it is the large size of the files and/or the amount of

>people using the server at the time the student uploads their file. 

>

>Is there any advice for these students?

>

>Natalie Schroeder

>*********************

>

>You got it, it's the file size.  For anyone on a bad connection (AOL has

>the most trouble with this) the bigger the file the more likely it is for

>the connection to get timed out.  It's not a problem on our end

>unfortunately or else we could fix it, but we recommend they try during

>off peak hours or use their personal email to send assignments in.

>

>Lance E. Cummins

>Rio Helpdesk

>

>

>

>Natalie Schroeder

>*********************

>Distance Learning Instructor

>Internet Courses

>

>natalie.schroeder@email.rio.maricopa.edu

>

>