Which artists fight for consumer
rights? Most fans answering that
question would probably point to
Pearl Jam, who battled Ticketmaster
over the firm's high service fees, or
maybe the Dave Matthews Band,
who routinely keep their ticket prices
low. But the Backstreet Boys, those
pinup stars of teen worship?
It's true. For the group's already sold-out fall tour, the
Backstreet Boys worked behind the scenes to eliminate
the additional costs, such as parking and facility fees,
that often accompany concert tickets these days.
"We wanted to eliminate hidden fees," says Jeff
Kwatinetz, who co-manages the Backstreet Boys.
"When we say we want a $38.50 ticket, we mean it."
He's referring to the fact that along with Ticketmaster
service fees (which artists have no control over,
including the Backstreet Boys), fans often get hit with
additional add-ons, tacked on by venues and
promoters, that quickly add up.
"We're definitely saving our fans money," says
Kwatinetz. The company he co-founded, the Firm, also
oversees the Family Values Tour, and a Firm employee
confirms that tickets for this fall's Family Values Tour,
featuring Limp Bizkit, will also come without hidden
fees.
Facility fees are exactly that, a fee fans pay directly to
facility, as a sort of user tax. They first surfaced years
ago under the name "restoration fee" (usually just $1
per ticket back then), and were charged most often by
old, downtown theaters in an effort to raise money for
refurbishing purposes. Soon, newer buildings began to
tack them on their ticket prices as well. Sometimes the
fees cover the cost of on-site parking, sometimes they
do not.
Amphitheaters today are the most common source of
facility fees, as owners try to recoup new construction
costs. Some, including Irvine Meadows outside Los
Angeles, charge $3 per ticket. Others, such as Riverport
Amphitheater in Maryland Heights, Mo., and Sandstone
Amphitheater in Kansas City, have been known to
charge $4 per ticket facility fees. For a single sold-out
concert, that comes out to a cool $50,000 in facility fees.
Talk about your revenue streams.
Now the trend has moved indoors. Madison Square
Garden, and its smaller Theater at Madison Square
Garden, both charge a $3 facility fee on every concert
ticket sold.
The Backstreet Boys weren't buying it, though, and they
demanded venues not tack on extra surcharges to the
group's ticket prices. "We went building to building,"
says Kwatinetz. "It was a lot of hard work. But we felt it
was a battle we could win."
ERIC BOEHLERT
(September 1, 1999)