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Circuit City 4080 Stevens Creek Blvd. San Jose, CA 95129 (408) 296-5522
I received a Rio500 portable mp3 player for
Christmas and have been trying to make it work with a Windows NT operating
system. When my wife purchased it, the package had ink marker
writing on it and it was missing the instruction manual-- which obviously
indicated it was used merchandise. Putting this aside, I continued
to research the matter of making it work. The manufacturer e-mailed
me the manual in an MS Word format and told me this device is not
compatible with WinNT.
I had no choice but to return the product
to the place of purchase. It was within the 30 day return policy so
I did not expect any problems expecting a $292.26 refund. A rude
awakening was waiting for me as Circuit City told me they would not refund
the money. The mp3 player was considered a "computer
device" which only has a 14 day exchange policy. This was
strange since it is clearly stated "digital audio device" on the
package, and Circuit City has it listed under "portable
electronics" on their web page. All this and not to mention it
was originally used.
My next point was that the Rio500 mp3
player is still a top-of-the-line hot item. It's not as if
this is outdated, undesirable merchandise. There was only one left
when my wife purchased it, and eager people were scrambling to find them
in stock. The manager disagreed with my statement and implied that he was
overstocked right now having five on hand, not to mention the demand is
much lower. Later, strangely enough, while walking around the store,
I noticed another customer was purchasing the exact same product--- a
Rio500! My wife looked at the computer screen as the clerk rang up
the bill and (lo-and-behold!) they only showed 1 left after that
purchase. Hmmmmm.... there is still a demand and low
stocking levels.
I could not believe that Circuit City
expected me to keep a $300 gadget that was useless to me. The
manager reluctantly offered to charge me a 15% restocking fee ($40) and
give the rest to me in store credit. I took what I could get, but I
still feel cheated. I have been a Circuit City customer for years
and have never had a problem until now. Last year I spent nearly
$1500 at their store, $1300 of which can be quickly proven to them if they
check my Circuit City credit card account.
I would like to become a satisfied customer
again by receiving a full refund on my credit card. I honestly do
not believe this is an unfair request, under the above mentioned
circumstances.
Disclaimer: | Consumer Soundoff reports the above cases to the best of its knowledge and is not responsible for any misrepresentation. |