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Steward Training Guide

The Information on the following pages was authored by Robert Wechsler, Labor Educator.

* The Grievance Interview
* Preparing Your Case
* Grievance Or Compliant
* The Importance Of Documentation
* Making Mistakes
* What Is A Grievance?
* How To Handle Grievances
* Writing Grievances
* Presenting Grievances
* Key Points For Stewards
* Important Items For Stewards
* The Importance Of Listening
* The Steward's Role
* Disciplinary Interview
* Early Resolution
* Management Tactics
* More Management Tactics
* Preparing Your Witnesses
* New Stewards
* More Documentation
* Common Mistakes Not To Make
* Issues Of Insubordination
* Points Of Interest For Union Members
* Steward Teamwork

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Copyright 1999 Transit Employees Association of Texas.