I am experiencing excessive echo.
If you are getting a tremendous amount of echo, it had to do with packet loss. Possibly, the Internet is very slow at that time. You are getting a tremendous amount of echo to substitute the packet loss.
You may have your microphone and speakers set too high within Windows. If so, you can lower the settings on both the microphone and speakers. Windows 95 users can do this by clicking on Start, Settings, Control Panel, Multimedia and Audio. Remember when you are finished to press Apply.
Telephone end is receiving tremendous echo
Make sure that the Volume Control for the microphone is set to 0 (this is not the recording control which should be set to the maximum).
Reduce the PC speaker volume.
Move the PC microphone as far away from the PC speakers as possible.
Use a directional PC microphone.
Use a headset instead of speakers on the PC.
Can I test the microphone and speakers before placing a call?
The software does not have the capability to test the microphone and speakers with the software before placing a call. We do recommend that you test it with your mixer.
The voices sound choppy, and is breaking up
The reason the call may sound choppy at times is that the quality of the call is dependent on the Internet. Since your voices are carried in packets over the Internet, any interruption will cause packet loss. The packet loss can be minimized (and the quality of the call maximized) by using Net2Phone during times off peak hours. Please contact your service provider for these low volume times.
With bad sound, would it help to lower the sampling rate on my computer in order to reduce the amount of digital packets?
No. Our software has fixed rates.
I hear the remote party but they cannot hear me.
If prior to opening the program the message "cannot open wave input device" appears, please reboot your machine since this will effect Net2Phone.
If this does not happen but you are still getting no sound, make sure you read the instructions on how to make a Net2Phone call.
Also, try raising the volume of your microphone. This is done by double clicking on the speaker icon on the bottom right of your screen in Windows 95. Once the menu appears, adjust the wave option accordingly. You should not have to be on the maximum setting to be heard. If you set this too high, it may hurt the sound quality.
If you are using Windows 95, you could raise the volume by clicking Start, Settings, Control Panel. In the Control Panel menu, you should select Multimedia, and where it says recording, raise the volume and microphone settings. Remember to press APPLY before OK.
If you have any non-essential software running, that may effect the quality of your call. Close all non-essential software when running Net2Phone. There may be applications that are affecting your multimedia system that you don't even know are running.
Make sure your microphone is connected properly to your computer.
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