Seasoned Computer Technician versed in the installation and maintenance of a wide range of computer hardware, software and operating systems. Patient and resourceful.
Personable computer professional knowledgeable about Microsoft systems. Offers 10 years in the industry, as well as extensive knowledge of virus and adware/malware removal.
Registered refurbisher with Microsoft.
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Diagnosed hardware and software failures and resolved technical issues with a 98
Helped Low income families by refurbishing used computers and technological equipment.100% success rate.
Each year I have a program where I try to give away 2 to 4 rebuild laptops for children in need, around Christmas
.Consistently received a 100% rate of customer satisfaction.
Registered with Microsoft as a refurbisher. Have license to use Microsoft products through their citizenship program which allows me to sell the products at a greatly reduced rate.
Set up, tested and configured networks, desktops, laptops and printers.Coordinated hardware and software repair processes with outside vendors.Resolved technical issues for clients in person, on the phone and through e-mail.Installed motherboards, processors, RAM and graphics cards.Repaired and reinstalled software such as Microsoft operating systems and Microsoft Office 10.
Troubleshot power issues and resolved problems accurately and efficiently.
Performed diagnostic tests and repaired malfunctioning hardware and software.
Diagnosed, installed, configured and repaired computer systems and software.
Coursework in Computer Structure and Algorithms
Coursework in Operating Systems and System Programming
Coursework in Computer Architecture and Programming on Parallel Architectures
3.5 GPA
Registered and Licensed with Microsoft
Owner of Fers Refurbished Laptops