Creative Writing Technical Writing

20 years experience as a Technical Writer/Editor
8 years experience as a Technical Trainer
Skilled user in all MS_Windows environments
Expert with MS-Word
Expert at presentation graphics and slide shows using MS PowerPoint
Experienced with a variety of graphics packages including Corel Draw, MS-Draw, Micrographics Designer, Harvard Graphics, FreeLance and Arts & Letters
Developed spreadsheets, charts, and graphs using MS-Excel and Visio
Desktop Publishing using PageMaker
WWW Research and web page development (HTML)

July, 1996 to present
Technical Writer -- Working from my home office as well as from customer sites, I have created hardware, software, manufacturing and business documentation for the following companies:

• Phones For All, Addison, TX
• Exxon Chemical Co., Mont Belvieu, TX
• Mellon Mortgage, Houston, TX
• Mobil Oil, Farmers Branch, TX
• R.F. Monolithics, Addison, TX
• First American Real Estate Services, Dallas, TX
• American Airlines, Dallas, TX

Mar. 1980 - May 1996
Senior Technical Writer for Texas Instruments Inc.

• Created user documentation for a large variety of in-house software products.
• Created user documentation for a line of portable terminals and printers.
• Supervised a team of technical writers who were creating the original hardware and software
documentation for a Personal Computer.
• Created documentation, marketing literature, and creative business presentations to support
in-house training efforts, business development activities, ISO 9000 efforts, and marketing communication activities.
• Worked, as part of a team to create documentation, posters, newsletters, logos, and handouts
that promoted a major business reengineering initiative.
• Created a handbook that served as a training and information tool for a teaming program.
• Worked as a staff writer for a monthly newsletter.

Oct 1969 - Feb 1980
Field Service Rep./Technical Trainer/Process Engineer for Xerox Corporation.

• Maintained and repaired copying equipment in an assigned geographic area.
• Prepared and taught training classes for copying machine and facsimile machine refurbishing
personnel and supervisors. Classes included basic digital electronics, electrical and mechanical assembly and
troubleshooting, and xerographic theory.
• Created and maintained step-by-step processes for disassembly, cleaning, and reassembly areas.