ISO
International Organization for Standards ( ISO )
Based in Geneva
ISO (Greek for equal or same)
World Quality Standard
In U.S.
- 70,000 Companies Now Certified
- Process approach to achieve consistency
What is ISO 9000?
- Series of five international standards
- Quality Management
- Quality Assurance
- Not
Product standards
- Not
Industry specific
- Generic in nature
ISO 9000 is NOT
- Short-term fix for quality problems
- A guarantee for product quality
- A guide for how to do business
- A comprehensive management approach such as total quality management
ISO 9000 is
- A system for addressing process control
- A minimum requirement for a quality system
ISO 9000 is a road map for other standards. Defines key terms.
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