• An understanding of the overall process or activity of process mapping (how to do it)
• The ability to select the correct flow charting symbols (and understand them)
• The ability to determine the level of detail required by a process mapping activity

• A means for understanding a process, as it is done today and after improvement
• A permanent record and a training resource for the organization as a whole

HOME challenge to win

https://members.tripod.com/~infbprpros/index.html