The following guidelines are here to help you with your readings so that we may serve our clients with a better quality product.
SPECIFIC READING CONTENT
All readings should be presented in a Positive Light.
Absolutely no Gloom and Doom. Remember, every negative can be a positive.
To protect our company and yourselves, emphasize that everyone has free
will and that nothing is definite. Outline the various choices that
are open to them. But remember, the final responsibility must always
be given to the client. Psychics must watch carefully what they say,
and must not destroy any hope. Remember, we are all in need of Love
and Understanding.
DEATH ISSUES
Absolutely under no circumstance are you to directly
address questions concerning death. In response to direct questions
such as: Will he/she die? The proper response should be that company
policy is such that you are strictly prohibited from discussing death issues.
If they proceed, explain that you may be terminated if you continue this
discussion.
HEALTH ISSUES
Absolutely under no circumstance are you to diagnose.
We are not medical professionals and therefore cannot, either from a moral
or legal standpoint, offer any diagnosis. Should you sense that there
may be a health problem, always recommend that they consult their physician.
If they question that statement, the proper reply should be that "It would
be a good idea to do so".
RELATIONSHIP ISSUES
Your clients choices are theirs and theirs alone.
Choose your words carefully. Use words such as: "The probabilities
are", or "it is highly likely/unlikely that this may occur". Be aware
that sometimes all that a person needs is an affirmation, positive or negative,
to make a hasty, rash , decision that may affect the rest of their
lives. Be aware of the weight your words carry. You are
a professional. If your client insists on knowing whether their partner
is cheating on them or not, a good response may be, "I do not see this
happening, but if it is so, you will surely find out about it sooner or
later".
SUICIDE, ADDICTIONS, ABUSE, ETC.
We are not trained in handling these types of cases,
however coldly referring these people to the appropriate crisis hotline
number may do more harm than good. Use your judgment in gently directing
them to the appropriate number with the love and support, and understanding
that they need. You will find the hotline
numbers in your reference guide.