June 12 7pm
Sometimes the simple acts of merely living just consume WAY too much of my time. Since
about 4pm I've been on the phone, on hold, or fighting with techsupports and various
people in billing departments. My cable company attempted to charge me an extra 145
dollars, my ISP charged me 100 dollars, and my utilities an extra 60 dollars, I kid you
not. I don't often swear at staff, but today they all felt my wrath. The incompetence
displayed and disorganization was phenomenal. The best thing I said was "enough of
you, give me a supervisor". Sir I'm sorry but no supervisor is available. "well
then honey you'd better fucking promote someone and fast, because you are getting really
fucking old, really fucking fast." But hey, all my bills have been amended to where
they should be, thank Christ. And no, I'm not one of those people that is always trying to
get something for free either, but if I don't order Superchannel... you'd better not
charge me for a three month subscription including installation. At one point the guy says
"well I can deduct this month's fee, but you'll have to pay for the rest." I of
course lost it yet once again and said "Hel-fuckin-Lo.... I didn't order it, you'll
take it off completely." I can't do that sir. "Oh yes you can, just try...
sometimes you'd be surprised at what you can accomplish when you really really apply
yourself."
Speaking of not paying bills, this next one I am being a prick about and pushing my
weight around. I bought my printer WAY back when. It was second hand and I bought it off
an organization that I felt an affinity for and thought I was doing them somewhat of a
favor as I bought it at what I considered to be a higher than going price. We'd agreed
that everything would be complete, the software, fresh cartridges, etc. When I got it one
of the printer cartridges was dried out and the drivers and the print software were
missing. Not a huge deal as they let me deduct (begrudgingly) the price of a cartridge,
and promised to mail me the CD. Well its months later and they still can't take the time
to find the CD, and always respond "we'll get on that soon." In the meantime the
price of buying it new has dropped drastically so that for me to buy it new would only be
about 30 dollars more than I paid at the time. So needless to say I'm starting to get
choked about the whole thing. Now they inform me they've lost my cheque. My attitude on
the whole thing... Oh well. A cheque is like giving cash and if your incompetence goes
beyond being able to locate the CD to the point of losing cash, then its not my problem. I
checked into it and technically I don't have to replace the cheque. So I still haven't
decided if I will or not, but with how annoyed I am and how dismissive they've been about
meeting their part of the bargain. I DOUBT IT. I'm not a prick often, but at times I do
believe its necessary and warranted.
***
At the moment I'm just killing time before work and ruminating about how
annoying this has been. Yet I'm really not the least bit annoyed, surprisingly enough.
***
Greg phoned me today to inform me that a woman he works with, and sort of
works under got liquored up last night and a business meeting they had in the bar. They
were discussing something and she flipped out on him about how incompetent he was, and all
his evil social tendencies around the company. None of which are warranted by the way. So
this morning he walked in with his job description and had highlighted his
responsibilities and hours and handed it to her along with his keys and all other
additional props he'd been given in order to meet the additional responsibilities they've
given him. He informed her that she will see him between the hours of 9-5 and that he'll
be leaving the store for his lunch break everyday now between 12-1 (their busiest time) as
per his job description. He also took what accounts to about 4 hours of paperwork a day
and deposited it all in her "inbox" and informed her that he'd no longer be
doing any of it "as per his job description". She was acting all embarrassed and
apologetic and telling him how sorry she was and how she couldn't possibly make it up to
him, etc. He agreed that yes she never could and I believe added the "and you forgot
to mention what a c*nt you are (he never uses that word btw)". He then informed her
that he'd be leaving soon and making every possible attempt to take with him every single
account he can get his fingers on and that he would start working on this today. She's
stressed out bigtime, as she knows that he could take at least thirty percent of their
business, and that when asked why he was leaving he would tell the shareholders the truth.
He was remarkably calm about the whole thing and I was incredibly pleased with how he did
it. He takes so much shit from two of the people there that his departure is warranted,
but will be felt by the company as he is the second highest for profits there.
Work beckons...
