Customer Terms for Electronic Purchases

PLEASE READ THIS DOCUMENT CAREFULLY. BY PLACING AN ORDER THROUGH THIS E-STORE, YOU ARE AGREEING WITH ALL THE TERMS OF OUR POLICY.

TERMS

No Price Protection or Stock Rotation: CCD Inc. DOES NOT offer any type of price protection or stock rotation. We often drop prices suddenly and without notice. Minimum Order: Minimum Order is $100.00 (NO EXCEPTIONS)! For orders under $100.00, there is a $10.00 surcharge. (International orders require $1,000 minimum)

Domestic Sales Terms: New Domestic accounts are typically set up on Credit Card Only Terms, (we accept Visa/MasterCard only.) Companies that are one year or older may be eligible for COD Company Check terms w/ check guarantee approval (A seperate application for Company Check terms is required). We use a check guarantee service for all COD Company Check shipments. If we are unable to get and approval on your company check order, you will be given the option to pay by Visa / Master Card or COD Cashier Check. Orders over $10,000 must be prepaid by wire transfer.

Company Checks: We cannot accept personal checks. The address printed on your company check must be the same as the ship to address.

International Sales Terms: International sales are on a prepaid wire transfer basis only. We DO NOT accept credit cards nor Letters of Credit L/C's.

NSF Policy: If you bounce a check, you will permanently lose your Company Check privileges. NO EXCEPTIONS, so please do what ever you need to do on your side to prevent this from happening. All banks offer overdraft protection and we STRONGLY suggest that you subscribe to that service. There is no excuse for us to receive an NSF check from your company.

Credit Cards: (For U.S. accounts only) We accept Visa / Master Card/American Express/Diners ONLY! All Credit Card sales must be shipped to the billing address of the credit card. NO EXCEPTIONS

Prices: All prices are quoted Ex-warehouse Fullerton, California, USA. International Shipments: International customers are responsible for determining their country duties, tariffs or taxes. For international shipments over 45kg we can provide prepaid freight quotes to major airports on a "door to airport" basis. Truck Shipments: If no other method of shipment is specified, CCD Inc. will ship via the cheapest qualified carrier. This may not be the cheapest method of shipping. If this is a concern, be sure to specify how you want an order shipped. (We use only reputable national carriers). Although you will have the option to insure your truck shipments, it is STRONGLY advised that you carry separate inbound insurance.

You Pay Shipping Charges: When you place an order, after you get to the final confirmation page, we will immediately email you a confirmation of your order. Should you discover any errors, please contact us immediately. Freight charges may be blank on the confirmation. Once freight charges are calculated and the order has shipped we will email you again with shipping charges and tracking numbers.

Refused Shipments: If a shipment is refused for any reason, customer is responsible for the freight charge incurred. CCD also reserves the right to charge a 20% restocking fee (which we also may choose to waive).

Manufacturer Direct Warranties If there is a Manufacturer Direct Warranty, we require that you return the unit direct to Manufacturer, unless the unit was DOA (within 7 days after receipt).

Warranty Limitations: CCD Inc. cannot warrant an item that has been improperly used or physically damaged. RMA's RMA Numbers are valid from 14 days after issuance. After you get an RMA number, please send the item(s) in immediately.

Fitness of Purpose: CCD Inc. cannot warrant any product as fit for any particular use or purpose. We strongly recommend customers evaluate a sample unit to determine by their criteria whether a product will work in their configuration. In the world of computers there are many products that may be incompatible with a certain brand or certain parts. In cases like this it is your responsibility to resell the product into a standard application in which the part will work. We are unable to take parts back because they will not work in particular brand product if they function correctly in others.

Defective Products: Any damages arising from a defective product to be limited to a refund of the purchase price only. Defective items will be replaced with either a repaired or refurbished unit (even for DOA's). If no replacement unit available within 30 days, we will issue a credit memo. A credit memo can be refunded by check if not used on an order for 30 days. RMA credits are for product only and do NOT include any reimbursement for shipping charges.

All Sales are Final: All sales are final. Returns of product, other than with defect, are subject to a 20% restocking fee. No returns are allowed after 14 days after receipt. 48 hour Grace Period for Returns: Returns are allowed, but only within the first 48 hours after receipt, for any orders that are not to your expectation. Returns after this time period are at the complete discretion of CCD and will incur a substantial restock fee.

Warranty Repair: Any items sent back for warranty repair must have been tested bad prior to returning the part. We will charge a service fee should we find a returned item in working condition. Defective Item Return Customer MUST CAREFULLY PACK defective items being returned, as if they were new and working. FAILURE TO DO SO may invalidate both the RMA and the warranty.

LIMITED WARRANTY Warranties may be limited on some items. Please check our sales literature and your invoice to verify the warranty is as expected