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The cardinal rule is book early, confirm and reconfirm often. If you are told a flight is fully booked, go to the airport anyway and stand in line. While Garuda's booking system is computerized, the other local airlines' are not, and bookings evaporate at the last minute all the time. However it is rare that flights are completely full. Always keep the following points in mind:

  1. It's practically impossible to get a confirmed booking out of a city other than the one you're in. You can buy a ticket and it may say you have a booking, but don't believe it until you reconfirm with the airline in the city of departure.
  2. Reconfirm bookings directly with the airline office in the city of departure between 24 and 72 hours before your flight, particularly during peak tourist seasons and Indonesian holidays. Your seat may be given away if you reconfirm either too early or too late (or not at all).
  3. Make bookings in person, not by phone.
  4. Get written proof or computer printout of bookings. Note the name of the person who gives it to you so you can hold them responsible if your booking "disappears".
  5. Note the computer booking code or PRN (passenger record number). Names have a tendency to go astray or be misspelled. Concrete proof of your booking is essential.
  6. If your name isn't on the computer try looking under your first or middle names as these are frequently mistaken for surnames.
  7. If you are told a flight is full, ask to be put on the waiting list, then go to the airport about two hours before departure and the waiting list. Hang around the desk and be friendly to the staff and you will probably get on the flight. A tip will sometimes, but not always, help.
  8. There are usually alternate ways of getting from point A to B. For example, from Yogyakarta to Bali, if there is no space left on the flights, take the train to Surabaya and fly from there.
  9. Generally, students (12-26 years old) receive a discount of 10%-25% (show an international student ID card), and children between the ages of 2 and 10 pay 50% of the regular fare. Infants not occupying a seat pay 10% of the regular fare. Be sure to ask the airlines or travel agent.
  • Garuda Indonesia's flagship airline has been in business since 1946. It serves all major cities in Indonesia and at least 38 international destinations. They fly only jets, mainly wide-bodies, and the service is reasonably good.
  • Merpati A Garuda subsidiary, with a domestic network serving more than 160 airports throughout Indonesia. Merpati (literally "pigeon") flies smaller jets and turboprops (McDonnell Douglas DC-9s, Fokker VFW F-28s) as well as turbo-props (Fokker F-27s, Canadian De Havilland DHC-6 "Twin Otters," the Indonesian built Casa Nusantara CN-235s and CN-212s, and Boeing B-737 jets).
    Merpati is not known for its punctuality or its service, but the airline does at least connect towns and villages across the archipelago, in some cases landing on a grass airstrip in a highland village of only 100 people that would take days to reach by any other means. Consider yourself lucky that you can even fly to these places.
    Merpati's standard baggage allowance is 20 kg for economy class, but some of the smaller aircraft permit only 10 kg (after which excess baggage charges of $1/kg apply).
  • Awair Indonesia's most rapidly expanding airline flies Airbus A-310-300 aircraft on domestic routes from Jakarta to Balikpapan, Denpasar, Medan, Makassar, and Surabaya and internationally from Jakarta to Singapore.
  • Airmark Indonesia's smallest airline operates two 26-seat CASA-212 aircraft on two routes, Denpasar-Mataram and Denpasar-Sumbawa.
  • Bouraq A small, private company, flying mainly older planes and a few newer B-737S linking secondary cities in Java, Bali, Kalimantan, Nusa Tenggara, Sulawesi, and other remote destinations.
  • Mandala Operates a few prop planes and B-737s to out-of-the-way airstrips in Sulawesi, Kalimantan and Sumatra.
  • NOTE: Travel agents often give cheaper fares than airline offices and are easily found. Good for ticketing are Pacto, The Grand Bali Beach Hotel, Sanur, Anta, Vaya tour, and KCB.

To and From Bali
Bali's Ngurah Rai airport has daily flights to and from major Indonesian cities, as well as to the islands of eastern Indonesia. Garuda, Merpati, Bouraq and Mandala fly on domestic routes.
Many international airlines operate on the island. Almost all the major airlines flying to Bali have an office at The Grand Bali Beach in Sanur or the Wisti Sabha Building at the airport.

Airline Offices in Bali
Many airline offices are at The Grand Bali Beach Hotel in Sanur:

  • Air France
  • Ansett Australia
  • Cathay Pacific Phone
  • Continental Micronesia
  • Garuda Phone
  • Japan Airlines and Japan Asia Airways
  • Lufthansa / MAS
  • Qantas
  • Singapore Airlines
  • Thai Phone

Wisti Sabha Building at the Airport houses:

  • Air New Zealand
  • China Airlines
  • EVA Air
  • KLM
  • Korean Air Lines
  • Royal Brunei

Offices in Denpasar:

  • Garuda JI. Melati 61, ticketing, hours: 8 - 4: 45pm Mon-Sat, 9-1pm Sun / national holidays, reservations 24 - hours.
  • Merpati JI. Melati 51, ticketing, hours: 7 am- 9 pm daily, reservations 24-hours.
  • Bouraq JI. Sudirman 7A reservations, hours: 8 am-9 pm.

Departure Tax
Airport tax for departing passengers is Rp. 100,000 for international routes and Rp. 11,000 for domestic flights.



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