Results-driven IT manager with expertise envisioning and leading global technology-based projects grounded solidly on business and economic value. Impressive management career marked by demonstrated ability to build peak-performing teams and achieve cross-functional business objectives. Valued member of management teams, contributing a seasoned, broad-based perspective to create pragmatic IT strategies and implementation plans designed for maximum return at the lowest possible costs. Have worked for three different CEOs who were selected Entrepreneur of the Year, contributing to a true entrepreneurial spirit.

Core IT areas of expertise include:

Program and Project Management	Risk Management	Application Development
Web Application Development	ANSI X.12 EDI	Process Improvement
Vendor Contract Negotiations	Team Building and Leadership	System Integration
Enterprise IT Systems	Corporate Mission Fulfillment	Resource Optimization
Personnel Management	Object Oriented Design	New Product Deployment

Selected value-offered highlights:
Improve Return on Invested Capital (ROIC) - drove immediate $32 million cost reduction through development and implementation of manufacturing plant automation.
Champion of Global Standardization - Led cross-functional effort to standardize IT applications on four continents. Centralized maintenance of applications to reduce maintenance resources by 50%.
Business Process Improvement - Key contributor to patented design for continuous flow manufacturing, which tripled plant output while reducing defects by 42%.
IT Infrastructure Design - Led effort to develop and deploy UNIX-based POS system in 250 retail locations. Reduced new store startup IT costs by 75%.

Mortgage Factory Inc.

Houston, TX

2002 - Present

Mortgage Broker

Director of Technology
Leader of Corporate IT organization. Responsible for all aspects of corporate information technology, including network infrastructure, servers, e-mail, desktop management, and development of e-commerce web site. Responsible for maintenance and support of telecommunications systems, imaging systems and process design.

Key Results:

• Established IT Policies and Procedures for IT support, Software Development, Quality Assurance, and deployment of new applications.
• Implemented desktop support standards to ensure license compliance and enforce acceptable use of corporate IT resources

Manager of Web Application Development
Software Products Development Manager responsible for all Internet applications. Established product design based on customer requirements. Developed project plans based on balancing deadline, resource, and scope constraints. Set standard for on-time delivery of software products. Established career development initiatives for 13 direct reports.

Key Results:

• Reduced product development time to market by 35%, through integration of Quality Assurance functions into design and development process.
• Responsible for company’s first-ever on-time product delivery by delivering all projects by deadline and under budget
• Designed and delivered first integration of independent Caminus software products using XML messaging Delivered required EDI functionality for Caminus Gas and GasMaster II products on schedule and within budget. By using implementation guides from pipelines such as NGPL, NNG, Anadarko, and Transco, I was able to validate our application changes using EDI simulation software.

Account Manager
Managed high-profile client accounts for gas pipeline, gas marketing, and power industries. Managed client consulting projects, software product delivery, accounts receivables, and incremental sales.

Key Results:

• Organized customer advisory group composed of regulated interstate pipeline operators (TSPs) in order to establish customer-driven agenda for FERC-mandated software enhancements.
• Established corporate standards for implementation of Seibel CRM system
• Improved customer satisfaction 55% by prioritizing and responding to customer’s needs, establishing realistic delivery dates, and following through with internal organizations responsible for product delivery.

Manager of Corporate Data Systems Information Technology
Responsible for design, development, and deployment of corporate data repositories and access applications. Created and maintained near-real-time Operational Data Stores, which fed Corporate Data Warehouse. Led team of 15 DBAs, web developers, and mainframe programmers.

Manager of Worldwide Operations Information Technology
Responsible for design, development, and deployment of applications used to manufacture and ship computer systems from the company’s plants in North America, South America, Europe, and Asia. Built and developed a team of 12 direct reports. Led cross-functional teams of 50-100 individual contributors.

Key Results:

• Led project to design and develop plant automation that reduced costs by $32 million per year.
• Negotiated vendor contracts with 3^rd party software providers to minimize company’s risks by establishing Y2K responsibilities and source code escrow accounts.
• Established testing and documentation standards for Y2K certification of manufacturing applications
• Developed and implemented SLAs with key internal Dell customers worldwide, and delivered 99.95% uptime on associated mission-critical systems.

Manager of Enterprise Software Development
Responsible for all software related to retail operations, corporate functions, and management reporting. Established development standards and built organization of 5 - 7 direct reports.

Key Results:

• Developed and implemented a plan to standardize POS software on the existing platform, and then migrate to a UNIX-based Intel platform at over 250 retail locations
• Worked with police departments in San Antonio, Austin, Waco, and Dallas to develop an automated method for checking serial numbers of pawned items against NCIC crime computer daily. Method was adopted as standard for all pawnshops in these jurisdictions. As a direct result, the Austin Chief of Police stated in the Austin American-Statesman that stolen items are rarely pawned anymore.

Senior Programmer/Analyst for Air Cooled Engine Products
Responsible for design and development of special functionality related to air-cooled engine industry (Briggs and Stratton).

Computer Center Manager – Houston, TX
Managed daily computer operations and developed customer-specific software modifications for local use. Directed staff of 3-5 computer operators.

Computer Center Manager – Des Moines, IA
Managed daily computer operations and developed customer-specific software modifications for local use. Directed staff of 3-5 computer operators.

Assistant Center Manager – Kansas City, MO
Managed daily computer operations and developed customer-specific software modifications for local use. Trained and supervised 3 computer operators.

Key Results:

• Designed and developed completely functional e-mail system for the DEC PDP 11/70 RSTS/E operating system. Application included carbon copy, forwarding, data encryption, and password protection features. At the time (1981) it far surpassed any RSTS/E e-mail system available. One major client used this application to communicate payroll information from 5 states to their home office in Omaha, Nebraska.
• Worked with air-cooled engine clients and with Briggs & Stratton, to develop seasonal inventory forecasting, and emergency drop-ship EDI functionality.
• Signed all 5 air-cooled engine clients to renewed contracts with hardware upgrades

Project Manager – Special Applications
Responsible for guiding new application development requirements based on sales leads and customer input. Led development and implementation of company’s first turnkey computer products.

Key Results:

• Developed method for estimating mileage between any two points in the United States, based on ZIP code or telephone number. The estimates were within 2% of the Household Goods Mover’s Guide Mileage, the official billable distance for common carriers.
• Gave presentation on voice recognition technology to American Trucking Association at the New Orleans Superdome in 1985.
• Developed and delivered customer presentations and trade shows and software symposiums nationwide.
• Designed and developed company’s first turnkey computer product for irregular route carriers.
• Managed implementation of beta site and first 5 customer sites for this turnkey dispatch system
• Developed automatic pay distribution system utilizing company’s fleet credit card system, turnkey dispatch system, and customer’s existing payroll system.