PALTALK – iCONNECTHERE PC-to-PHONE FAQ’s

What is Web Based Calling?
How do you start calling?
Do I have to remember my UserID and password every time I make a call?
How does the “10 Free Minute” Promotion Work?
How do I continue using iConnectHere’s service?
What Calling Plans are you offering?
Can I use my account as a Calling Card?
What if I still need help?
How do I dial?
What are the system requirements?
Will Web Based Calls work with tone-driven automated systems (DTMF)?
I did something wrong during the installation. Now what do I do?
I see an uninstalled plug-in (an empty frame with only a small box in the upper left corner). What do I do?
The blue frame under the iConnectHere logo is completely blank. What do I do?
I see the dialpad but the call does not connect. What do I do?

What is Web Based Calling?

Phonebooth, brought to you by Paltalk and iConnectHere, enables you to make web-based telephone calls that you can use to connect to any phone in the world directly from your computer. The first time you use our web based calling service, a small program will be downloaded to your computer that will enable your web browser the functionality to place a phone call.

To sign up, please log in to the Paltalk Member Center, and click on 'PC-to-Phone' from the application on the top left hand side of the Paltalk client.

How do you start calling?

The first time you click on our PC-to-Phone Web Based Calling service, you signup for an iConnectHere account that entitles you to 10 free minutes of PC-to-Phone calling time within the US.

At the same time, you will receive an email from iConnectHere and Paltalk that provides you with your UserID and Password. MAKE SURE YOU PRINT OUT A COPY OF THIS EMAIL FOR YOUR RECORDS. You will need your UserID and Password to login to the iConnectHere.com website in order to check your account balance, upgrade or change your calling plan, as well as customize your account.

The next time you click on the PC-to-Phone button, you’ll download a small plug-in. Once you have done this, you will be ready to make your first Web Based call.Type in the country code, area code, and phone number, and you are ready to go!

To end your call, click "Hang Up", or "Make Another Call", or close the window. To enter numbers during your call (e.g., to make a choice from a tone-driven menu), click the numbers in the onscreen dialpad. The next time you use Web Based Calling you simply enter the phone number you wish to dial then click "Call."

Do I have to remember my UserID and password every time I make a call?

Your UserID and Password will automatically be entered every time you open up the Paltalk application and click on PC-to-Phone.There is no need to enter it again.

How does the “10 Free Minute” Promotion Work?

As a Paltalk / iConnectHere.com member, you will receive 10 minutes of free PC-to-Phone calling to anywhere in the United States. 

How do I continue using iConnectHere’s service?

By clicking on ‘Add Funds’ when you are on the Dialpad page – you can add money to your account.Then, you can log into the members section,hit the ‘Phone’ ‘Phone Settings’ tab, and activate a calling plan.

After the 10 Minute Promotion expires, upon opening the PC-to-Phone application you will have the option to choose from a calling plan (which will popup) that best suits your needs.

What Calling Plans are you offering?

You can opt for the “By the Minute” Plan, in which adding funds to your account will let you make worldwide PC-to-Phone calls at our low standard rates- as well as paying $.01 for calls to the US!

At $9.95, our Millennium Plan gives you unlimited PC-to-Phone calls to the US and Canada. As well as 250 free PC-to-Phone minutes each month to:Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, U.K., Australia and Hong Kong.

At $1.99, our North American Plan gives you unlimited PC-to-Phone calls to the US and Canada as well as the lowest per minute call rates to areas outside your plan.

Certain Restrictions Apply. Please see Terms of Use for more information

Can I use my account as a Calling Card?

When you add funds to your account balance you take advantage of our low standard worldwide PC-to-Phone rates.Using the same UserID and password, your Account Balance also doubles as your Calling Card balance.

Here’s what you get:

Global Roaming Feature

With toll free access numbers in 11 Western European countries and Hong Kong, you’ll always be connected. Click here for a complete list of locations and toll free numbers. We are expanding our list of locations, so please come back and review our updated list.

6 Second Increments

Our low rates are divided into 6 seconds increments. Other phone companies charge you for a full minute even if you use just a portion of that minute. At iConnectHere, we only charge you for the actual time of your call.

Low Per Minute Rate/No Connection Fees

Make calls in the US & Canada for as little as 6.9 cents per minute. There are no monthly fees, no hidden costs, no connection fees and no minimum talk time. Click here to view our competitive rates. 

Online call details

Minutes after completing your call, you will be able to view your call details online. With this feature, there are never any unpleasant surprises. Why wait until the end of the month to see your account balance? By using our web interface, you can see a log of all your calls, check up on your balance and even add funds to your account. Plus, you will have the same UserID and Password every time. 

What you need:

• iConnectHere.com account 
• Valid credit card (Visa, MasterCard, Discover, Diners Club) 
• Touch-tone phone

What if I still need help?

Your Paltalk online Help representatives are there to help you with basic questions about PC-to-Phone.If you have a particular question that requires special help you can email iConnectHere.com Customer Service at CustomerCare@iConnectHere.com. Be sure to include your UserID in the subject of the email to ensure the fastest possible response.

You can visit the iConnectHere.com Help section on the website by clicking here.With questions and answers about rates, products, troubleshooting, billing and FAQ’s you will learn how to easily navigate through iConnectHere.com and customize your account.

How do I dial?

To place a Web Based Call, even a domestic call:

1) Dial numbers only: that means, do not add in any spaces, dashes or symbols
Simply type in the Country code + area code* + local number.

2) Do NOT dial your international access code (e.g., 011 or 00) before the number. That means, that if you are located in the United States, you do not need to put the 011 before the number.

3)*If the area code begins with zero, omit the zero (e.g., for '09' dial only '9').

EXAMPLES:
     441712221234(UK)
     12025551234(US)

*For dialing Moscow, include the zero in the area code. Dial 7095 then the number.

How to Dial:
1. Enter the phone number.
2. Click 'CALL' to place a call.

If you would like to place another call, simply press ‘Hangup’ and then ‘Make Another Call?”

What are the system requirements?

• Any PC system with a Pentium 120 or higher; 
• Windows 95, 98 or NT; 
• Microsoft IE 4 or higher, or Netscape Navigator 4 or higher; 
• Microphone, speakers and sound card. 

Web Based calls will not run on a MAC or on Linux or Unix-based machines.

Will Web Based Calls work with tone-driven automated systems (DTMF)?

Yes. Our Web Based Calling will provide the tones necessary to make selections from most automated menu systems. 

Firewall Information

To use iConnectHere’s Web Based Calling with your firewall, you will need to open or ask your Network Administrator to open the following ports for UDP and TCP:

General Troubleshooting

• If you have iConnectHere PC-to-Phone on your computer, be sure it is closed before starting to make a Web Based Call. 
• Be sure you are using the correct number format when dialing. Click here for dialing instructions. 

• Please be sure that your account is properly funded for the call you are attempting to make. 


I did something wrong during the installation. Now what do I do?

You can completely uninstall the Web Based Calling plug-ins by following these steps:

1. Close all your browser windows. 
2. Go to Control Panel=>Add/Remove Programs and remove Phone Doubler Quick Call Plugin


If you are using Netscape 4.6 (or above):

3. Go to Edit/Preferences/Advanced/Smartupdate. Highlight 'Phone Doubler' quick call plug-in and click 'Uninstall'.


If you are using an earlier version of Netscape:

4. Go to Program Files/Netscape/Communicator/Program/Plugins. If you find nppdqc.dll or nppdqcl.dll, delete it. (Check the Netscape directory on ALL drives and do the same). 
The next time you try to make a Web Based Call, you will be prompted to install the plug-in again.

Be sure to wait for the security certificate to load completely, then allow the plug-in to install. Only then should you proceed to the next screen.

I see an uninstalled plug-in (an empty frame with only a small box in the upper left corner). What do I do?


Please download the manual installation package for the plug in. Run the program from the current location, or save it (remember where you save it!) and run it afterwards. Shut down and then reopen you browser.

The blue frame under the iConnectHere logo is completely blank. What do I do?

Your security settings may be set to block any external plug-ins from running on your browser. Reset your security settings by going to Tools -> Internet Options -> Security and setting the security level to medium for the Internet zone.


Low Security Level: The software will install automatically without prompting you to take action.

Medium Security Level: You will be prompted to allow the software to install.

High Security Level: The software will not install and you may get a message from your browser to that effect. In this case, you can install the software manually by downloading and running a separate program.

If the automatic installation failed, please manually install. 

I see the dialpad but the call does not connect. What do I do?

Your computer may be behind a firewall. Here isinformation on making a Web Based Call from behind a firewall.

Firewall Information

To use iConnectHere’s Web Based Calling with your firewall, you will need to open or ask your Network Administrator to open the following ports for UDP and TCP:

Setting up Microphone & Speakers, Headset or Handset

The first time you make a Web Based Call you will need to ensure that your microphone and speakers (or head/handset unit) are connected correctly. While the user guide supplied with your sound card is the best reference, we offer the following guidelines.

• Connect your microphone to the 'Microphone In' jack. Sometimes this is indicated by a small microphone icon 
• Connect headphones or non-powered speakers to 'Speaker Out'. 
• Connect powered speakers to the 'Line Out' if available, if not connect to 'Speaker Out'. 

The difference between 'Speaker Out' and 'Line Out' is that 'Speaker Out' is
an amplified signal while 'Line Out' is not.

Sound Settings

To access the Web Based Call sound mixer, click 'Mixer' from the bottom of the dial pad window.

To adjust your settings, speak into the microphone during a call and use the sliding controls to increase or decrease volume.

The sound coming from the speakers should be loud enough for you to hear and the microphone settings should be adjusted so there is no noticeable background noise.

Experiment with different settings until the sound is clear and of sufficient volume.