|If the videos are not playing, you may need to troubleshoot|
and get additional software you need in order to do so.
the Fix It Guy with the wrench and
the Windows Media Player option and under problem area
(All Windows Media Player Problem Areas). Then
the first problem "Run Now": Codec Crashes.
You can try the other "Run" options as well if you want to.
Microsoft Fix it Solution Center troubleshooting software issues
You can also go to this website and type in the question bar:
(Video won't play):
and it will come up with a number of different fixes you can try such as:
(downloading the codecs you need to play DVDs and files in a variety of formats etc...)
Windows Media Player frequently asked questions
You can also try this page to Troubleshoot.
Microsoft Windows Media - Web Help
To check the status of your sound device,
do one of the following:
Do a Search in Google and type in:
How To check the status of your sound device..
And It should come up with instructions on how to do so that you can follow.
If you have yellow question marks on any device driver then that means that
you're missing something etc.. Please consult someone who can help you with this
if you are not understanding what I'm saying or get a software and hardware
warranty from Dell Computers or the Geek Squad or something else.
Some are open 24hrs. a day and support can be bought right over the phone!.
The number for Dell Computers is:
Customer Care: 1-(800) 624-9897.
Home My Account Site Help Call: 1-800-GeekSquad / 1-800-433-5778
A lot of this, the video players and videos are using top-notch software etc., and
you have to have everything up to the cutting edge par in order for these videos to
work on your computer. Thanks and enjoy the movies!!!