Software Installation Guidelines for Windows Users

	1. Click START, then make a note of the USER ACCOUNT name in use
	2. Select the CONTROL PANEL
	3. Double-click on the USER ACCOUNTS icon
	4. Verify that the words COMPUTER ADMINISTRATOR appear below the User Account name currently in use.

	1. Find and delete the sierra.ini file before inserting the CD.
	2. Right click on the TASKBAR, select PROPERTIES, click in the box next to AUTO-HIDE THE TASKBAR to select it, click on APPLY, then on OK. This will cause the taskbar to disappear when the mouse pointer is not in the vicinity of the taskbar. When the taskbar disappears, you might discover that the Sierra-Online item had been hiding behind it.
	3. Right click on the Sierra On-Line icon in the taskbar, then click on either RESTORE or MOVE on the drop-down menu.
	4. Press CTRL ALT DEL, click on the Sierra On-Line item in the WINDOWS TASK MANAGER window, then click on SWITCH TO.

	1. Click the START button on the Windows® taskbar, then select RUN.
	2. Type MSCONFIG in the Open field.
	3. Click OK. The System Configuration Utility window will open.
	4. Click the GENERAL tab.
	5. Choose SELECTIVE STARTUP. If the button next to Load Startup Group Items is grayed-out, proceed to the next step. If this button is not grayed-out, skip to Step 7.
	6. If the LOAD STARTUP GROUP ITEMS button is grayed-out, your Startup Group has been customized at some point. To allow you to return to this customized configuration, you will need to make a list of the startup items that are checked: a. Click the STARTUP tab. b. Make a list of the items that are checked. This list will be used in Step 6 under the "Restoring The Original System Configuration" section below. c. Click the GENERAL tab.
	7. Remove the check mark next to LOAD STARTUP GROUP ITEMS. This will temporarily prevent all startup applications from loading when you reboot your computer.
	8. Click APPLY, then click OK.
	9. Click YES when prompted to Restart your computer.
	10. Install the software.

	1. On the Windows® taskbar, click the START button, then select RUN.
	2. Type MSCONFIG in the Open field. The System Configuration Utility window will open.
	3. Click OK.
	4. Click NORMAL STARTUP.
	5. If the LOAD STARTUP GROUP ITEMS button was originally grayed-out, proceed with the next step. If the LOAD STARTUP GROUP ITEMS button was not originally grayed-out, click APPLY and then click OK. You will be prompted to restart your computer. Click OK. Your system is now restored to its original configuration. You are finished. Continue by using the program.
	6. Click the STARTUP tab. Refer to the list of items recorded in Step 6b ("Disabling Background Programs In MSCONFIG") above, and check the box next to each item on the list.
	7. Click APPLY, then click OK.
	8. Click YES when prompted to Restart your computer. Your system will revert to its original Startup configuration. You are finished. Continue by using the program.

	1. Right-click on your desktop.
	2. Select PROPERTIES from the drop-down menu.
	3. Click on the SETTINGS tab.
	4. Click on the ADVANCED button.
	5. Click on the TROUBLESHOOTING tab.
	6. Move the slider to "Basic Accelerator Functions" (the second notch from "None").
	7. Click on APPLY, then click on OK.
	8. Proceed with the installation steps mentioned above.

	1. Right-click on MY COMPUTER, then select PROPERTIES from the drop-down menu.
	2. Click on the PERFORMANCE tab, then click on the GRAPHICS button.
	3. Move the slider to "Basic Accelerator Functions" (the second notch from "None").
	4. Click on APPLY, then click on OK.
	5. Proceed with the installation steps mentioned above.

To Uninstall The Program And Reinstall It Using The Windows Compatibility Mode:

	Uninstall the program using ADD/REMOVE PROGRAMS or using the program's UNINSTALL icon
	With the CD inserted in the drive, double click on MY COMPUTER.
	Right click on the icon for your CD-ROM drive and click OPEN.
	Right click on the file SETUP.EXE (If there is no setup.exe file, then right click on INSTALL.EXE)
	Select PROPERTIES from the drop-down menu
	Click on the COMPATIBILITY tab.
	Click on the check box for 'RUN THIS PROGRAM IN COMPATIBILITY MODE FOR:'
	Select WINDOWS 98 / WINDOWS ME in the pull down options and click OK
	Double click on SETUP.EXE to install the program.

NOTE: If the Compatibility Mode does not work, it is VERY important to remove the Compatibility Mode by going back to the SETUP.EXE file and unchecking 'RUN THIS PROGRAM IN COMPATIBILITY MODE FOR'. If Compatibility Mode is not removed, it will not be possible to install the program in the normal WinXP mode.

If problems persist after installing the program, enable application compatibility mode for the program itself.

To Enable Application Compatibility Mode:

	Right-click the program's desktop shortcut icon (if created). Or, right-click the program's shortcut icon on the START menu.
	Select PROPERTIES from the drop-down menu.
	Click on the COMPATIBILITY tab.
	Click on the check box for 'RUN THIS PROGRAM IN COMPATIBILITY MODE FOR:'
	Select WINDOWS 98 / WINDOWS ME in the pull down options and click OK

Note: If the Compatibility Mode does not work, it is VERY important to remove the Compatibility Mode by going back to the same shortcut icon and unchecking 'RUN THIS PROGRAM IN COMPATIBILITY MODE FOR'. If Compatibility Mode is not removed, the program may not function normally.

3. Support For 640x480 Resolution, 256 Colors

To Enable 256-Color Or 640x480 Resolution Support:

	Right-click the program's desktop shortcut icon (if created). Or, right-click the program's icon in the START menu.
	Select PROPERTIES from the drop-down menu.
	Click on the COMPATIBILITY tab.
	In the DISPLAY SETTINGS options, click on the check box for 'RUN IN 256 COLORS'.
	In the DISPLAY SETTINGS options, click on the check box for 'RUN IN 640X480 RESOLUTION'.

4. Determine Whether any Programs Running in the Background are Interfering with the Program

	Press the CTRL, ALT, and DEL keys on the keyboard at the same time and then release them.
	Click on TASK MANAGER. If necessary, click on the APPLICATIONS tab. (a) Click on an item in the list to highlight it. (b) Click on END TASK.
	Repeat steps (a) and (b) until the list is empty.
	Select FILE from the menu bar.
	Select EXIT TASK MANAGER from the drop-down menu.
	Run the program.

Most Windows NT/2000/XP systems do not need to load these two files and they can cause conflicts if they are loading drivers. Use the following procedure to disable these files:

	Click on the Start button, then click on Run.
	Then type COMMAND in the Open box and click on the OK button.
	From the DOS prompt, type REN C:AUTOEXEC.BAT AUTOEXEC.XXX and press the Enter key on the keyboard.
	From the DOS prompt, type REN C:CONFIG.SYS CONFIG.XXX and press the Enter key on the keyboard.
	Type EXIT and press the Enter key on the keyboard.
	Click on the Start button, then click on ShutDown.
	Place the dot in Restart the computer. (Select to RESTART THE COMPUTER)
	Click on the Yes button.

Once Windows NT/2000/XP has restarted, try to run the program. If the program works, something in your AUTOEXEC.BAT or CONFIG.SYS is causing a conflict.

You may or may not need the line that is causing the conflict. You should contact you computer manufacturer to help determine whether or not the line is needed in your system.

If you are still experiencing the same problem, use the following procedure to rename the AUTOEXEC.XXX and CONFIG.XXX back to AUTOEXEC.BAT and CONFIG.SYS:

	Click on the Start button, then click on Run.
	Then type COMMAND in the Open box and click on the OK button.
	From the DOS prompt, type REN C:AUTOEXEC.XXX AUTOEXEC.BAT and press the Enter key on the keyboard.
	From the DOS prompt, type REN C:CONFIG.XXX CONFIG.SYS and press the Enter key on the keyboard.
	Type EXIT and press the Enter key on the keyboard.
	Click on the Start button, then click on Shut Down.
	Place the dot in Restart the computer. (Select to RESTART THE COMPUTER)
	Click on the Yes button.

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