OL98: (CW) Can't Reply to a Message from an Outlook 98 User
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The information in this article applies to:
Microsoft Outlook 98
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Symptoms
People replying to e-mail received from users of Microsoft Outlook
98 may see the following in the From field:
Sender Unknown
The following conditions must be true for this issue to occur:
Your mail profile contains Internet E-mail and Microsoft Exchange
Server.
Internet E-mail is listed as the first delivery transport.
Your mail delivery point is the Mailbox - <username>
Cause
The field "From" that is used by most Internet e-mail
readers as the reply address has been replaced with "Sender."
Resolution
There are three methods to resolve this:
Change the address processing order.
Change the mail delivery point.
Create separate mail profiles for Internet e-mail and Microsoft
Exchange Server.
See the appropriate section below for detailed steps to each method.
Status
Microsoft has confirmed this to be a problem in Microsoft Outlook
98.
More Information
Change the Address Processing Order
On the Tools menu, click Services.
On the Delivery tab, under "Recipient addresses are processed
by these information services in the following order" click
to select Internet E-mail.
Click the downward-facing arrow until Internet E-mail is below Microsoft
Exchange Transport and (if installed) Microsoft Exchange Remote
Transport.
Click OK to close the dialog box.
Quit and then restart Outlook.
Change the Delivery Point
On the Tools menu, click Services.
On the Delivery tab, under "Deliver new mail to the following
location", click to select Personal Folder file.
NOTE: If you have changed the display name of your Personal folder
file, click to select that name.
Click OK.
Create Separate Mail Profiles
For information on how to create and modify mail profiles, please
see the following article in the Microsoft Knowledge Base:
Q181142 (CW) How to Create a New User Profile for Outlook
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