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Sleepless in Fulham: Rambling and gambling by David Young
Wednesday, 26 October 2005
Dubious sales practices.
Topic: Misc.
I've been getting some phone calls from 0870 numbers on my mobile lately. Last week I answered one, only for the line to go dead. I was a bit suspicious, but dialled the number back to find out what was going on.

The phone was answered with 'Hello, mumbled word Telecom. Have you had a missed call?' After I answered yes she said: 'Can we just confirm that you are still an Orange customer and that your contract...?'

I said: 'I'm not having this conversation. Please delete this number from your database and don't call me again'.

Can you believe the nerve of these people? They want to do sales over the phone and they want YOU to pay for the call! Incredible.

I'm thinking of asking Orange to bar calls from 0870 numbers. But before I do, can anyone think of a legitimate reason why I might get a call from one?

Thursday, 27 October 2005 - 4:24 PM BST

Name: David Young

Update - I called Orange and asked them whether it's possible to bar 0870 numbers. It isn't. But there is something called the Telephone Preference Service, which I'll look into.

What happens with these sales outfits is that they have technology that automatically dials lots of numbers and when they get through to someone, one of their staff takes the call and tries to sell. But if the dialling system gets through to more people than the staff can cope with, the excess calls are dumped. Hence the frustration of taking a call only for it to go dead.

It's happened to me a few times.

Friday, 28 October 2005 - 12:46 PM BST

Name: jamie

Yes, definitely register with the TPS - you can do it online. Takes about a month before you're taken off the lists but after that, say goodbye to junk calls.

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