Quality Control

Quality Management Principles	Application for ISO 9001 (1994 edition)	Quality Management application (additive to ISO 9001)
Principle 1 – Customer focussed organization Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.	Assured conformance to defined customer requirements.	Understand current and future customers needs and expectations. Measure customer satisfaction and act on it.
Principle 2 – Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.	Set policy and verifiable objectives, deploy policy, provide resources and establish an environment for Quality.	Establish vision, direction and shared values. Set challenging targets and goals and implement strategies to achieve them. Coach, facilitate, and empower people.
Principle 3 – Involvement of People People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.	Establish competency levels, train and qualify personnel. Provide clear authority and responsibility.	Create personal ownership of an organizations targets and goals, by using it’s peoples knowledge and experience, and through training achieve involvement in operational decisions and process improvement.
Principle 4 – Process Approach A desired result is achieved more efficiently when related resources and activities are managed as a process.	Establish, control and maintain documented processes.	Explicitly identify internal/external customers and suppliers of processes. Focus on the use of resources in process activities, leading to effective use of people, equipment, methods and materials.
Principle 5 – System Approach to Management Identifying, understanding and managing a system of interrelated processes for a given objective improves the organization’s effectiveness and efficiency.	Establish and maintain a suitable and effective documented Quality System.	Identify a set of processes in a system. Understand their interdependencies Align the processes with the organization's goals and targets. Measure results against key objectives.
Principle 6 – Continual Improvement Continued improvement should be a permanent objective of the organization.	Through management review, internal/external audits and corrective/preventive actions, continually improve the effectiveness of the Quality System.	Set realistic and challenging improvement goals, provide resources and give people the tools, opportunities and encouragement to contribute to the continual improvement of the processes.
Principle 7 – Factual Approach to Decision Making Effective decisions are based on the analysis of data and information.	Management decisions and actions on the Quality system are based on the analysis of the factual data and information gained from reports on audits, corrective action, non conforming product, customer complaints and other sources.	Decisions and actions are based on the analyses of data and information to maximize productivity and to minimise waste and rework. Effort is placed on minimizing cost, improving performance and market share through the use of suitable management tools and technology.
Principle 8 – Mutually Beneficial Supplier Relationships An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.	Adequately define and document requirements to be met by sub-contractors. Review and evaluate their performance to control the supply of quality products and services.	Establish strategic alliances or partnerships, ensuring early involvement and participation defining requirements for joint development and improvement of products, processes and systems. Develop mutual trust, respect and commitment to customer satisfaction and continual improvement.