Peter Linnett
Regent Holidays Limited
6205 Airport Road,
Suite 200, Building A
Mississauga, Ontario
L4V 1E1
August 14, 1998
Dear Mr. Linnett,
It would appear, by the letter from your lawyers, that we have your attention now. We had expected a much more civilized response. Had you done the right thing back in February, and refunded our vacation, you could have saved yourself a lot of public embarrassment, not to mention the loss of potential business.
Advice from our lawyer had us remove the responses from others on the web site and, despite that move, we are still receiving a lot of email from visitors. There is quite the following developing around this site and many curious as to how this saga will play out. So long as your treatment of us is callous and high handed you will be seen as that.
You still have an opportunity to extricate yourself from this dilemma. Simply do as you should have done in the first place and give us a full refund. The complete story
has yet to be told; the roaches in the dining room, the used tampon found under the bed and, worst of all, myself, a person in a wheelchair being asked by the cabin crew to crawl off the airplane in Toronto, through the garbage left by the other passengers following a very long flight. Had it not been for the insistence of my physician demanding that a wheelchair be produced I have no doubt that I would have had to crawl to get off the plane. That sort of treatment does not play well for any business and I plan to bring the web site up to date with the rest of the story.
Our traveling companions include my physician, who is also the county coroner, and he is prepared to attest to the validity of all the statements made in our letters which have been posted on the website This vacation was not a minor screw up on your part, it was a major disaster and all of your seemingly endless litany of excuses to deny any
responsibility are a moot point. We hold you totally responsible for the results of the vacation.
Should you wish to settle this you know where we can be reached.
Sincerely,
Mr. and Mrs. J. Morris