Technical Writer
LAVA Systems Inc.

• Planned, developed, and edited end-user and technical manuals.
• Worked with training department to edit manuals for style, grammar, and clarity.
• Researched and produced online style guide.
• Created online library of documentation resources.

Civilian Dispatcher 
University of Waterloo Police

• Recruited, trained, and supervised student employees.
• Initiated statistical analysis of service for funding proposal.
• Edited Policies and Procedures manual
• Monitored police dispatch and emergency systems.
• Developed organizational, report writing, and leadership skills.

Teacher
Board of Education for the City of Hamilton

• Taught primary level heritage language classes.
• Designed and updated teaching materials.
• Established parent-teacher consultations.
• Gained experience in communication and preparation.

Qualifications

• Experienced team player, possessing initiative, motivation, and the ability to learn rapidly.
• Experience with GUI analysis, business processes, and information mapping.
• Excellent communication, documentation, analytical, and organizational skills.
• Enrolled in the Canadian Securities Course.
• Operating systems: Windows 95, NT, DOS.
• HTML layout and graphics design skills.
• Familiar with Pascal, XML, SGML, Object Oriented analysis, MS Access, and SQL.
• Software: FrameMaker + SGML, MS Office, Lotus Notes, Lotus Smartsuite, WinHelp, RoboHelp, PhotoShop, Adobe Acrobat, Corel Draw, Visio, PaintShop Pro, Ws_FTP, MS FrontPage.

Education
Honours, Bachelors of Arts Degree in English - Rhetoric and Professional Writing
University of Waterloo, Waterloo Ontario, Canada

Recent courses: Canadian Securities Course, OO Analysis & UML notation, SGML EDDs, CDIA.

Volunteer Experience

Member (Society for Technical Communication)

• Attended workshops on information mapping, writing, and marketing.

Departmental Spokesperson (UW Police - Student Security)

• Recruited volunteers from student security service.
• Organized and participated in promotional sessions to advertise safety practices.
• Wrote marketing material for information booth.
• Answered questions from potential students regarding university services.

President (UW Pakistani Students' Association)

• Elected President of Pakistan Students' Association.
• Organized and marketed cultural and fundraising events.
• Led weekly status and organizational meetings.
• Acted as liaison between parents' group and students.
• Organized end-of-term fundraising dinner open to all students.

Block Manager (Waterloo Co-operative Residence Inc.)

• Elected to serve as assistant to student residence manager.
• Monitored students' residential duties.
• Acted as a mediator in housing matters.
• Produced weekly status reports for residential committee.

Writer (Waterloo Co-operative Residence Inc.)

• Wrote articles for bi-monthly student newsletter.
• Participated in weekly research and status update meetings.
• Worked with fellow writers to peer-edit articles.

Tutor (UW International Students' Office)

• Tutored students in verbal and written communication.
• Assisted graduate student with practice of spoken and written english.

Treasurer (Pakistani Students' Association)

• Paid expenses, prepared term budget, and allocated funds.
• Worked with fellow board members to organize fundraising dinner.
• Purchased necessary supplies for all events.

Interests

• Writing creative short stories and poetry.
• Jogging, aerobics, playing squash and softball.
• Creating charcoal sketches.