Objective

Seeking a full/part time position which will allow me to share my experience & knowledge of computers and work with the public. Committed to ongoing training and acquisition of knowledge.

Summary

Well versed in the procedures and intricacies of Information Systems Support. Including PC hardware, related peripherals, and software. Experience in preparing and training software applications at seminars as well as end user training.

Education

1997 San Joaquin Valley College - Fresno, CA: Network and Systems Administation

1995-1996 Clovis Adult Education - Clovis, CA: Medical Transcriptionist

1987-1989 Sierra Valley Business College - Fresno CA, Court Reporting

1983-1985 Eastern New Mexico University - Roswell, NM, Business Communications, Business Law/Administration

Skills
Software Applications

Microsoft Office 97

Windows 95, Windows NT, Novel

Word, Excel, Access, Powerpoint, Lotus, HTML

Internet

TCP/IP Protocol

Web page design using HTML

All versions of WordPerfect

DOS

Network and Systems Administration

PC Diagnostics and troubleshooting

Information Systems Support, including PC Hardware Ancillary and related peripherals

Software and Hardware Support

Installation and Maintenance of PCs and software

Fluent in HTML 4.0 with knowledge of tables, frames, style sheets, image mapping, and layout.

HTML and web publishing assistance to new users.

Java Script authoring and CGI-script implementation.

Internet Marketing and online publicity.

Knowledge of custom content delivery for browser type.

Work Experience

Independent Contractor (The PC Tutor)
04/01/97 - Present

Software Application Training

Computer Consulting

Web Page Design

Computer troubleshooting\Help Desk

In-House training for Legal and Medical facilities

Sciarrone Enterprises Help Desk
10/03/92 - 08/25/96

(duties listed below)

Legal Assistant
01/05/81 - 09/19/92

Duties

Include but are not Limited to:

Log and Track calls

Maintain history records and problem documentation

Resolve user problems

Follow-up and Customer Service

Knowledge of Network Communications

Software Application Training

Computer Consulting

Prepare Reports (i.e., Help desk status reports)

In-House training

Design, development and maintenance of web sites.

Attributes

Well organized, detail oriented, able to organize work flow, self motivated and have the ability to work without supervision. Excellent oral and written communication skills, good rapport with people.

Honors
San Joaquin Valley College - Best Technical Writing certificate

Certificate of Typing Proficiency - 98 wpm

Named on Top 10 Web Site Design - Starting Point

References
Available upon request