ROBERT J. GIANOLA
1743 Oak Pond Court, Oldsmar, FL 34677
Phone: (813) 818-8810         Cellular: (813) 468-0634
Email: rgianola@tampabay.rr.com

SUMMARY

Several years of service experience progressing from technician to manager.  Knowledgeable and experienced with audiovisual rentals, staging, fire and security equipment, as well as remote solutions call centers.  Major strengths in organization, leadership, communication skills, and technical expertise with audiovisual equipment.

SELECTED ACCOMPLISHMENTS

• Established tracking procedure for rental audiovisual equipment.  Achieved a successful transition from paper to a paperless system.  Streamlined inventory process, which reduced lost and overdue items. 
• Planned, coordinated, and executed audiovisual support for the NBC weeklong annual sales meeting, which involved two main and fifteen breakout meeting rooms.  Each room had audiovisual and technical personnel requirements. 
• Implemented mid-level personnel performance review.  Submitted recommendations for pay increases and promotion consideration.  Provided consistent and equitable reviews, which increased technician morale.
• Participated in a quality improvement team to track solution trends, test incentive programs, and establish successful processes.

TECHNICAL EXPERIENCE

• Proficient with projectors: data, LCD, 16mm, 35mm, overhead, opaque, wireless remote units, dissolve systems, and special application lenses.
• Experienced with video: projectors, cameras, players, recorders, receivers, multisync monitors, computer interfacing, surround sound systems, fire and security systems.
• Adept in the use of mixers, microphones, tape decks, LCD panels, and wireless systems.

PROFESSIONAL EXPERIENCE

RANGER AMERICAN, Tampa, FL                                                                                                  2004 to 2005

Residential Technology Specialist

Consulted with new homebuyers and designed their low voltage and structured wiring options that included security and fire systems, audio, phone, cable, intercom, central vacuum, and security monitoring.  Developed business relationships with builders to increase overall sales.

ALLTEL COMMUNICATIONS, INC., Tampa, FL                                                                                    2004

Technical Support Representative

Utilized various systems and applications to provide troubleshooting assistance to customers in the local network or roaming. 
Determined why the service, equipment, or feature was inoperable.  Made billing adjustments and rate changes.

 

TOTAL EMED/EDIX, Saint Petersburg, FL                                                                                            2003

Customer Support Representative 

Monitored medical reports for contracted hospitals and clinics.  Communicated with transcriptionists, editors, and operations to effect turn around of reports.  Utilized telephone, e-mail, fax, and web tools.  Provided telephone support for all other incoming calls, call escalation to shift lead or Client Services Department.  Prioritized stat reports and monitored progress through completion with clients and staff. 
 

XEROX CORPORATION, Saint Petersburg, FL                                                                              2000 to 2003

Customer Service Associate

Performed remote diagnostics for Xerox products via telephone.  Dispatched repair technicians to customer sites for service calls.  Updated customer profiles and redirected inquiries to proper departments.

• Well-versed with spreadsheets (Excel 5.0 & 97), database (Access 2.0 & 97), word processing (Word 6.0 & 97), record keeping, Windows 95, 98 & NT, Microsoft Works 3.0, and data entry.
• Increased gross rentals and sales from initial client requests.
• Addressed clients’ equipment concerns.

 

OLSTEN STAFFING SERVICES, Saint Petersburg, FL                                                                       1999 to 2000

Operations Associate

Xerox:  performed remote diagnostics for products via telephone.  Dispatched repair technicians to customer sites for service calls.  Updated customer profiles and redirected inquiries to proper departments.

Franklin Templeton:  processed returned mail with correct address.  Created letters for broker/dealer and clients address searches.  Completed Equifax and Internet searches to locate client.  Worked in New Accounts and Redemption Review departments.

INTERIM PERSONNEL, Clearwater, FL                                                                                                          1998

Operations Associate

Idex Mutual Funds: processed new accounts, IRA and non-IRA, mutual funds, withdrawals, and account maintenance.  Established systematic withdrawals or deposits.  Maintained accounts and completed PC transactions. 

PROJEXIONS VIDEO SUPPLY, Saint Petersburg, FL                                                                          1995 to 1997

Technician

Delivered, set, operated, maintained, and repaired audiovisual equipment.  Provided equipment and services to hotel guests.  Created computer billing.  Supervised site and acted as interim manager.

• Enhanced interpersonal skills through daily program development and coordination with clients, site staff, and co-workers.
• Promoted and maintained client contacts with industry professionals.
• Supervised and implemented audiovisual programs at multiple sites.
• Assisted managers at hotels/resorts and coordinated with vendors.
• Trained, supervised, and evaluated technicians. 
• Utilized client database to generate billing and reports.

EDUCATION

Bachelor of Arts in Communications with concentration in Broadcasting
State University of New York, College at Oswego, 1986

Data Processing Curriculum, Business Software Applications
Pinellas Technical Education Center, 1997 to 1998