'Adult' sites help drive growth for
Fort Lauderdale's iBill
by Danialle Weaver
Experts say it's one of the biggest
stumbling blocks to electronic commerce: the lack of a fast, secure,
reliable way for customers to purchase goods and services over the
Internet, all at a reasonable cost for smaller merchants.
A Fort Lauderdale company, Internet Billing Co., has made a name for
itself by doing just that - providing quick and easy ways for small and
medium-sized companies to accept payment for their products over the
Internet, whether customers pay by credit card or through a 900 number
billed directly to their home telephone. In other words, iBill can link
Web sites to the credit card authorization network and provide the
required back-office interface.
As a result, iBill claims to be one of the fastest-growing providers of
electronic commerce, with growth rates averaging 20 percent per month in
1997. However, iBill refuses to disclose revenues, saying only that, in
the first three months of 1998, the company had processed 1.75 million
transactions. An analyst familiar with the company's financials says it
could easily grow to $100 million by the end of 1999.
That puts iBill way ahead of competitors such as CyberCash, a start-up
company based in Reston, Va., that continues to bleed red ink, iBill
executives say. "There's no slowdown in sight" in the company's growth,
crows a recent press release.
But behind this phenomenal growth lurks what could be called "a dirty
little secret" that iBill executives don't like to discuss: About 60
percent of revenues come from adult Web sites, like "nakedbabes.com" and
"hotkink.com," which offer "instant access to the hardest porn anywhere."
Some of these are subscription and pay-per-view sites that sell access to
videos of what are described as "rape" scenes; others glorify bestiality
and bondage.
"Everyone knows there's money being made on adult-oriented sites," says
Lois Messner, the company's vice president of marketing. "A lot of them
use our reseller services - because of the nature of the business, it's
hard for them to get an Internet merchant account. But we don't like to
focus on that. We're just like Visa and MasterCard - we're just doing
transaction processing - and our clients could be anybody."
Currently iBill has about 10,000 clients. They include Fujitsu and Found
Money (www.foundmoney.com), which help people find unclaimed monies due
them. Others, of course, include "bootyshack.com," "sexperview.com," and
"afrosex.com."
In fact, iBill caters to lots of small and medium-sized companies that
want to sell products and services on the Internet without installing
special software or spending several thousand dollars on the payment
processing infrastructure, says iBill Executive Vice President Keith
Miller. iBill can also accommodate subscription or catalogue sales and
recurring credit card billing on a turnkey basis, he says.
For consumers queasy about releasing credit card numbers over the
Internet, iBill's Web900 service allows them to access a site's product
through a 900 number, so that charges will appear on their telephone
bill. Also, iBill TP, a new product, will process transactions for larger
companies that already have established merchant accounts with their
banks to process credit card transactions.
"iBill offers a very inexpensive and secure way to sell products on-line,
and I see iBill really helping to explode this market for small
businesses," says Michelle LaBrosse, a consultant in Hartford, Conn., and
iBill client who recommends the company to small-business owners. By
using iBill, she says, small businesses can avoid paying $100 a month or
more for a secure server to take credit card information. There is no
software to download - iBill provides a hyperlink on a client's Web page
that takes a customer directly to iBill's server, she says.
The small to medium-sized business market has been virtually ignored by
larger players, such as Netscape and Microsoft, says Steve Hess,
president of Internet Strategies International, a Sunnyvale, Calif.-based
market research firm. As such, he says, iBill has virtually no
competition.
As a result, iBill is highly profitable, although the company refuses to
disclose revenue or profit numbers. "The company could easily grow to
$100 million" by the end of 1999, says Hess, who adds that iBill "has
found a niche they're exploiting very well."
On-line porn aside, electronic commerce is expected to explode in the
next few years, as technology improves and consumers get more comfortable
with buying products on the Internet. The Yankee Group, a Boston-based
market research firm, says electronic commerce should total $10 billion
this year.
Nearly 7 million households bought something on-line in the last six
months of 1997, compared with 3.2 million in the year earlier period,
according to Odyssey, a San Francisco market research firm.
But once iBill moves out of its niche and goes after larger companies,
"they're going to start running into larger competitors, who have a lot
more at stake and a lot more resources than they have," Hess says. And
that's probably going to happen later this year. As it becomes easier for
smaller companies to move credit card transaction processing onto the
Web, "it's going to be more difficult for iBill to compete," he says.
Right now, iBill is focusing on building revenues and remaining private
as long as possible, Miller says. iBill doesn't need financing, so there
is no compelling reason to go public. However, "the offers to go public
keep getting better and better, so we'll see what happens," he says. In
the meantime, acquisitions are possible.
"If you look at the other e-commerce companies out there, they are
growing through acquisition, and many of them are losing money," Messner
says. "We are growing, we are profitable, and we are doing it all on our
own."
Richard Crone, vice president and general manager of CyberCash, formed in
April 1994, says his company is currently processing 1 million
transactions each month, except for March 1998, when transaction volume
hit 2 million. He adds that CyberCash has close to a 60 percent market
share of all Interent merchant account payments today.
"We have the most experience, the most market share, the most transaction
volume and the most processor connections," Crone says.
But iBill might challenge Crone's claim to "most experience." In fact,
iBill's roots actually go back to 1986, when Don Arnel, a successful game
developer, founded Logicom, a Fort Lauderdale company, to develop
software for computer bulletin board services, with a few thousand
dollars of his own money. In 1996, Logicom formed a limited partnership,
obtained private funding and transferred on-line billing software
technologies to the new company, Internet Billing Co., Ltd.
Today, iBill charges $0.60 to $0.90 per transaction, depending upon the
company's level of involvement in on-line purchasing. For reseller
services, iBill also charges between 15 percent and 35 percent of the
revenue a site generates through iBill. That's high compared with credit
card fees, says LaBrosse, but it's cheaper than processing the
transaction themselves.
With transaction volumes that high, iBill expects the $250,000 it just
spent on fault-tolerant Tandem servers to be sufficient only for the next
six months, Miller says.
Hess says iBill "is destined to get gobbled up," perhaps even by
Microsoft or Netscape. Right now, though, "they aren't on anyone's radar
screen."
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