• Created and maintained an ISP/BBS for 8 years.
• Currently certified as a Microsoft Certified Systems Engineer with Internet Specialty.
• Experienced leader with strong communication and interpersonal skills.
• Previously held a Secret/Atomal clearance while active duty military.
• Experience with Windows NT, Windows 9x, Windows 2000, Novell, Unix, WordPerfect, Lotus, and MS Office.

Work Experience

Kelly Services; Temporary Contractor;
Albuquerque, NM; March 2003 - October 2003; (505) 883-6873

• Temporary placement agency - various positions with various duties

Akal Security; Security Officer - Phase 4 (Armed);
Albuquerque, NM; May 2002 - November 2002; (505) 884-2285

• Provide twenty-four hour security services for assigned facilities; protect assigned facilities and/or personnel from intrusion and criminal acts; and ensure general safety. Served as a vehicle patrol officer and district supervisor for the majority of my tenure. Completed: Report Writing, General Security, Baton, Handcuff, Defensive Driving Tactics, and Firearm Qualification classes for the performance of duties.

CIS One; Network Field Support Technician (1099 Contractor);
Arlington, VA; June 2001 - June 2002; (626) 568-2840

• Network Administration: Schedule and perform back-ups, hard drive maintenance, and user account maintenance; Purge email accounts/mailboxes; Verify services and systems running; Check event and system logs; Update software patches, anti-virus signatures and clients; Install new drivers and software; Offer suggestions on upgrades; File monthly reports on status of computers.

marchFIRST; HostOne Center GNOC Operations Engineer Level 4 - Technical Lead;
McLean, VA; August 2000 - February 2001; (703) 435-7799 Ext. 7232

• Remote network monitoring and proactive response; Diagnostic back-end testing and procedures; Trouble ticket tracking and resolution.

VoiceStream Wireless, Inc.; Customer Care Representative, Prepaid Account Specialist;
Albuquerque, NM; May 1999 - January 2000; (505) 998-3607

• Technical support; Billing assistance; Churn prevention; Customer service.

America Online; Customer Care Consultant;
Albuquerque, NM; March 1998 - March 1999; (505) 342-6061

• Technical support; Member security control; Member retention.

The Castle's Dungeon, Inc.; President, Primary System Administrator;
Arlington, VA; March 1990 - January 1998; (703) 532-9657

• Designed and implemented five server network from the ground up; Established customer base and cultivated investors; Employed Novell networking and HTML programming; Supervised eight employees in relation to customer service representation and member retention; Addressed all management functions including accounting and marketing.

Ivy H. Smith Company; Administrative Assistant, Radio Dispatcher, Network Administrator;
Herndon, VA; October 1995 - March 1996; (703) 435-8158

• Administered three computer network; Performed computer troubleshooting.

Education

Current certifications held: MCSE+I, MCSE, MCP+I, MCP, Network+, A+.

• Albuquerque Technical Vocational Institute; Albuquerque, NM; 1998: Majored in Microcomputer Management - Network Specialty.
• Northern Virginia Community College; Alexandria, VA; 1992: COBOL Programming.
• Future Enterprises, Inc.; Washington, DC; 1991: Harvard Graphics Training.
• Navy International Procurement Office; Washington, DC; 1991: Government Computer Network Security Training.
• Pentagon; Washington, DC; 1991: Military Leadership Training.
• Florida Institute of Technology; Melbourne, FL; 1989-1990: Majored in Business Computing (Included Pascal and Fortran).