I am sure you appreciate that government agencies may not always act as quickly as we might like. A full and fair review of your case may take some time. Many agencies have a large backlog of cases, and I will ask you to be patient.
I will do everything possible to provide you with a speedy resolution of this matter and will let you know as soon as I receive any information from the agency.
Thank you again for the opportunity to serve you.
Most respectfully,
Max Cleland
United States Senator