Michael Graybill

2697 Elmhurst Circle

Fairfield, CA 94533

(707) 422-6028

graystar@pacbell.net

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Objective

To obtain a position with a growing company, making use of my computer skills, with an opportunity for advancement.

Skills

Windows NT, Windows 95, Novell 3.12, MS Office, CC Mail ,TCP/IP, PC COE, Hardware ,Networking

Professional Sep 97 - Present Progressive Technologies Santa Clara, CA

Experience PC Setup Technician

• Setup and configure PC's, workstations, notebooks, printers, and other peripheral hardware
• Setup PC's and notebooks to run PC COE on a Windows NT network
• Install and configure operating systems, network communication and user software
• Create and manage NT accounts on a Enterprise network system
• Configure system utilities: file management, printer drivers
  communications, e-mail, and other tools
• Install and configure office suite applications
• Troubleshoot and correct system performance problems
• Upgrade systems as needed to meet changing customer needs
• Install and configure hardware including hard drives, memory, cdrom,
  communication and LAN cards, modems and other peripheral devices

July - Sep 97 Fennwick and West LLP Palo Alto, CA

PC Support

• Install and configure operating systems, network communication and user software
• Troubleshoot and correct system performance problems
• Setup and configure PC's, notebooks, printers, and other peripheral hardware
• Help desk
• Trouble tickets

Feb - July 97 Edge Information Services Santa Clara, CA

PC Support

• Install and configure PC's to run on a Novell network
• Install and configure office suite applications
• Configure printers for IP printing
• Imaged hard disks using file transfer from server
• Part of major windows95 rollout at Monterey Community Hospital

1994 - 1997 GrayStarr Unlimited Hayward, CA

Owner/Operator

• Built and repaired computer systems running Windows 3.11, 95, and NT
• Setup networks using Novell and NT
• Hardware installations and upgrades
• Software installations

1990 - 1994 United States Navy Virginia Beach, VA

• Responsible for training staff members on computer systems
• Customer service representative
• Total Quality Leadership (TQL) trained
• Administrative technician

Education 1996 - 1997 Computer Learning Center San Jose, CA

Computer Applications Network Administration Specialized Associate Degree