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DISPUTE RESOLUTION IN A "HARD BALL" ENVIRONMENT
![]() It is possible to resolve problems even in a hardball work environment. What you will need is to understand why "hardball" mindsets exist, the factors that compel people to adopt seemingly intransigent positions and the strategies that you can use to resolve issues in this environment.
Labour relations
is still very much an adversarial field. Even organizations that strive
for cooperative relationships do, at times, take hard positions. Organizations
with a history of adversarial relations take hard positions as a matter
of course. Organizations in transition or in crisis often engage in adversarial
labour relations. There are a number of reasons for this. Understanding
them is the first step to being able to function in difficult workplace
environments.
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