• A flow chart is a tool for understanding the actual and ideal activities that any process follows
• A flow chart is used to pictorially characterize the relationship between activities of a process
• A flow chart can be used to document and analyze a current process or to design a new improved process

• A high level flow chart (one page) helps to clarify a business process and communicate to others
• Use the flow chart standards so that everyone will be able to understand them
• A flow chart is only valuable if you take the time to analyze it and seek improvements

• Clean up the flow chart of the existing business process
• Provide additional detail where necessary
• Follow up on opportunities for improvement
• Begin developing a recommended flow chart for the business process (i.e. How should this process really work?)
• Identify which sub-processes that produce individual outputs should be flow charted
• Use a milestone chart document schedule for flow charting tasks

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