- Marketplace focus
- Disciplined approach
- Organization-wide process
It improves performance
- Secures incremental improvements
- Encourages breakthroughs
- Uses structured improvement techniques
It satisfies organizational goals
- Mission
- Vision
- Annual goals
What the process is used to change?
- Leadership practices
- Current technology inflexible
- Customers & suppliers excluded
- Short horizons
- Failures of cooperation
- Inflexible organization
- Steep hierarchy
- System vs. individual
- Leadership of processes
- Benchmarking