Residents With Dementia Always approach in a calm manner Do not startle by approaching from behind Establish eye contact State your name and what your function is on every occasion Explain tasks and thoughts in simple, easy to understand terms Present one idea at a time If necessary to repeat use the same words Do not rush Do not talk to resident as if they are a child Use creativity in your approaches Praise attempts Demonstrate by an activity If the resident becomes overwhelmed redirect Avoid arguments Be consistent Provide reassurance