Click Here for Resume in Word Format. Click Here for Resume in PDF Format.

Michael A. Hendershot

Actuate Report Developer, Logical and Physical Data Modeler,
Consultant, Software Developer and Cobol Programmer


IBM PC, HP, Honeywell DPS8 & DPS-90
COBOL, Ada, C, Pascal, Basic, SQL, PL/SQL, Pro*COBOL, TEX (Honeywell scripting language), JCL and HTML
Oracle, Honeywell DM-IV (IIDS-II)
Operating Systems:
DOS, Windows, Honeywell TP8, and UNIX
Software Tools:
Actuate Developer Workbench, ERwin, Visio Professional, Adobe Acrobat, Microsoft Project, and Microsoft Office
Oracle Products:
Oracle Human Resources, Oracle Tutor, SQL*Forms, Reports, Designer, and Developer
Recent Training:
Actuate Developer Workbench, Oracle HRMS Advanced Elements and FastFormula, Oracle Payroll, Oracle Human Resources Management System (HRMS), Designer/2000: Designing and Building Applications
Training Summary:
Over 400 hours of formal Oracle classes and over 1,300 hours of formal classroom training while in the United States Air Force
Top Secret with SBI (Special Background Investigation)

Professional Experience:

Vision Technologies, Inc.       1/2000 - 11/2001
Software Developer
Qwest Communications International
Report Developer, Logical Database Modeler in Service Metrics / IT Operations
  • Designed, developed, tested and maintained SQL queries and customer reports using the Actuate report environment. Reports run against the Qwest Clarify trouble ticketing system, an Oracle database and other databases from Informix and MySQL.
  • Used ERwin to create models for Qwest Global Notification and Escalation Tool (GNet) which combines existing Call Out and STATDB databases. This combined Oracle database allows relation of corporate hardware, applications and databases into a comprehensive system used for page outs and on-call support. Modeled Operating and Service Level Agreements (OLA/SLA).

  • Report Developer, Logical Database Modeler in Service Metrics / IT Operations
  • Developed Actuate reports for Wholesale Workflow Reporting for the workflow Oracle database.
  • ERwin Database modeler of the ITPMO database used by Project Management Office for Project Status.
  • Custodial maintainer and developer of Bell South Actuate reports.

  • Ajilon       8/1999 - 10/1999
  • Studied Computer Based Training materials and researched potential target accounts.

  • Oracle Corporation       9/1997 - 6/1999
    Principal Consultant
  • Detroit Resource Management System (DRMS) - Used Oracle Tutor to prepare End User Manuals and Student Guides for employee Time Entry and Oracle Payroll. Worked with city employees to create the documentation, either creating from scratch, or editing templates supplied with the Oracle Tutor product. Also assisted in the editing and publishing of End User Manuals and Student Guides for the core financials products.
  • Department of the Army - Tank and Automotive Command (TACOM) - Worked one-on-one with Project Manager and developers of AMAS, Automated Material Acquisition System, a paperless system for issuing and monitoring the request for materials at TACOM Research and Development sites. Created documentation to be used for initial costing of effort for conversion to Oracle products. Topics covered included focus, users, hardware, users, existing functionality, usage, interfaces, data retention, auditing, and requirements.
  • Tele Communications, Inc. (TCI) - Performed functional testing of custom interface of Timecard data from Oracle HR to Ceridian Systems for payroll. Used Test Director for Test Plan design and Action Request System for control of Product Change Requests. Completed documentation to aid in placing interface testing on hold. This resulted from a merger between the client and AT&T.
  • L-3 Communications - Assisted in initial review of Oracle HRMS as an addition to Jet Pilot Wingman, an effort by Oracle Industrials to tailor Oracle Financials to the Aerospace and Defense community.
  • State of Michigan - Family Independence Agency - Provided logical database modeling using ERwin of State Assistance programs.

  • Detroit Resource Management System (DRMS) - Business Systems Analyst (BSA) for the Payroll section. Prepared Application Implementation Methodology (AIM) Solution Definition documents and gathered reports requirements from clients. Documented both standard and custom report solutions.

  • United States Air Force       1/1989- 8/1997
    Communications/Computer Systems Programming Specialist
    Headquarters Air Force Personnel Center
    Modernization Developer       12/1992 - 8/1997
  • Data Modeler, CASE user, Oracle Developer, member of the QC Team and Testing Team Lead.
  • Worked in the modernization effort of the Air Force Personnel Data System (PDS) which is migrating from a Honeywell proprietary database to an Oracle Human Resources relational database.
  • Functions encompass Recruiting, Testing, Classifying and the Processing of over 100,000 potential Air Force applicants annually.
  • Programmer/Analyst       5/1989 - 8/1997
  • Eight years of mainframe COBOL using both Honeywell DM-IV databases and flat files plus JCL and TEX scripting language.
  • Analyzed, designed, developed and documented software modules in support of Headquarters USAF Recruiting Service's Procurement Management Information System (PROMIS).
  • Analyzed, designed, developed and documented software modules of the Air Force Officer Qualifying Test (AFOQT) Scoring system in support of the Personnel Testing Branch.

  • [Home]