updated resume available on:
careerbuilder.com
monster.com
dfwhelpwanted.com

SHARI HOLCOMB




OBJECTIVE:

COLLEGE LEVEL COURSEWORK/LOW-LEVEL EXPERIENCE IN THE FOLLOWING: 

BOOKMASTER     ASSEMBLER     SCRIPT     COBOL     CICS
     
OS/MVS JCL     PARADOX       SQL/QMF    REXX      


REAL WORLD EXPERIENCE AND SKILLS IN THE FOLLOWING:

HTML 3/4, working knowledge of JavaScript, MS Frontpage, 
Netscape Composer, Micrographics Designer/Publisher,
 Zyworld Graphics, Design/Site Layout ability, Typing/Keyboarding (65+).








PLATFORMS:

WINDOWS ‘ 95     WINDOWS 3.1     INTERNET     
MVS/XA           DEC/VMS         VM/SP, VSE     

SOFTWARE:

JES328X     INFOMAN/PNMS     NETMAIL/EMAIL/NOTES     NETVIEW
IOF/SAR/SDSF     TSO/DDG     PROCOMM/TELIX     SABRE 
EXCEL 5.0     MS WORD 6.0     MS ACCESS     POWERPOINT 
   
HARDWARE:

PENTI PC,ATT/IBM PC6386,486     LAN GATEWAY     HP LASERJET 4 PTRS
IBM 370     IBM 3083/84, 3090-600S     IBM CRT 3194/3270     DEC(PDP10)
3420/80 TAPE DRIVES     IMPACT/3820 PTRS     DASD 3330,50,80,90

           


Web Design by Shari's World

Since 1996, I have been coding sites utilizing HTML 
and various other Internet Applications.
 I author and administer websites for both
 individuals and small businesses.






EMPLOYMENT:

ORIGIN IT-ARLINGTON, TX     01/1999 to 10/1999
JOB TITLE:    WEB DESIGNER
DUTIES INCLUDE CONCEPTION, AUTHORING, AND ADMINISTRATION OF 
NEW INTRANET SITE FOR THE ORIGIN I.T. HELPDESK UTILIZING HTML 
JAVASCRIPT,AND MS FRONTPAGE.    

ORIGIN IT—ARLINGTON,  TX     3/1997 to 1/1999
JOB TITLE:    Sr. HELPDESK ANALYST
DUTIES INCLUDE 2ND LEVEL PROBLEM
 REPORTING/TRACKING AND RESOLUTION, 
IDENTIFY HOST PROBLEMS,
CANCEL AND BOUNCE USERS/JOBS/TERMINALS,
 ACTIVATE LINES AND JES/VSP PRINTERS, 
 RESET RACF/ACF2/TOP SECRET ACCESS AUTHORITY, 
 UPDATE SUPPORT CENTER MANUAL, 
CANCEL AND BOUNCE USERIDS/TERMS/PRINTERS IN CICS, 
ACQUIRE PRINTERS/TERMINALS TO CICS,
PURGE HUNG CICS TRANSACTIONS, AND RESPOOL REPORTS.
                                
DECISIONONE--DALLAS,  TX     9/1995 TO 3/1997
FORMERLY KNOWN AS  :     BELL ATLANTIC BUSINESS SYSTEMS SERVICES
JOB TITLE:   INSTALL COORDINATOR--AMER. AIRLINES CONTRACT       
DUTIES INCLUDED SETTING/ARRANGING/AND DISPATCHING FE
 FOR AA TRAVEL AGENT SITE INSTALLS,
 COORDINATE AND VERIFY EQUIPMENT ARRIVAL,
 CREATE CALLS  AND PROVIDE FE WITH ANY NECESSARY AID, 
 TROUBLESHOOT PROBLEM INSTALLS
INTERFACE WITH A.A. STIN DISPATCHERS
 IF PROBLEMS OR QUESTIONS ARISE,
 ASSIST FE WITH INPUT OF CLOSING DATA,  
UPDATE TRACKS/DDG SYSTEMS, PROVIDE BILLING AND LOG DATA,
UPDATE MANAGEMENT ON PROCESS/NEEDED IMPROVEMENTS IN QUALITY.

12/1993 TO 9/1995 
JOB TITLE:  FIELD SUPPORT ANALYST--AMER. AIRLINES CONTRACT
DUTIES INCLUDED ASSISTING FE WITH SUPPORT ISSUES,
GETTING PARTS INFORMATION,
UPDATING CALLS IN BOTH DDG AND SABRE, 
CHECK CALLS IN SABRE, IDENTIFY TROUBLE CALLS, 
ESCALATE CALL TO MANAGEMENT OR SUPPORT, 
CREATE/UPDATE REPORTS USING PARADOX  AND EXCEL,
INTERFACE WITH ALL LEVELS ON 
QUALITY AND EFFICIENCY ISSUES,
AND PROVIDE INFORMATION TO AMERICAN AIRLINES HELPDESK.


AFFILIATED COMPUTER SYSTEMS--DALLAS,  TX     7/1992 TO 1/1994   
JOB TITLE:     COMPUTER HELPDESK ANALYST  
DUTIES INCLUDED 1ST AND 2ND LEVEL PROBLEM 
REPORTING/TRACKING/DOCUMENTION/RESOLUTION,
CANCEL AND BOUNCE USERIDS/TERMS/PRINTERS, 
ACQUIRE PRINTERS/TERMINALS TO CICS,
AND PURGE HUNG CICS TRANSACTIONS. 
                                 
SEARS TECHNOLOGY SERVICES--DALLAS, TX     6/1990 TO 6/1992
JOB TITLE:    HELPDESK SUPPORT COORDINATOR     
DUTIES INCLUDED 1ST LEVEL PROBLEM
REPORTING/TRACKING AND RESOLUTION, 
CANCEL AND BOUNCE USERS/JOBS/TERMINALS, 
CREATE AND RESPOOL JOBS/LOGS/AND REPORTS,
IDENTIFY HOST PROBLEMS, ACTIVATE LINES AND JES328X/ESF PRINTERS,
GRANT/REVOKE RACF AUTHORITY, PROCESS JOBS THRU CA-7,
 PREPARE SUPPORT CENTER MANUAL,
AND PERFORM SUPERVISOR DUTIES AS NEEDED.

MCDONNELL DOUGLAS, ISG--DALLAS, TX     10/1986 TO 12/1989
JOB TITLE:     COMPUTER OPERATOR                    
DUTIES INCLUDED TAPE MOUNTS, 
NAT’L/INT’L BATCH PROCESSING, 
NETWORK INTERFACE AND CODE/NODE LOADS,
SYSTEM INTERVENTION, TAKEDOWN, AND IPL,
GEN’L MAINTENANCE OF TAPE/DISK DRIVES, 
PRINTING, REBUILDS, BACKUPS, ROLLOFFS, AND DAILY UTILITIES.


EDUCATION:
S.M.U.     Dallas,   Texas     1981-1982
Eastfield Junior College     Mesquite,  Texas     1982-1991
*****approx. 98 hours towards 3 Associate’s degrees.
*Bachelors degree in progress through online university projected   1999.


PROFESSIONAL MEMBERSHIPS:
N.A.F.E., HTML Writer's Guild, International Webmasters Association,
 and Phenomenal Women of the Web.

SKILLS:
INTERNET POWER USER EXPERIENCE, TYPING (65),
COLLEGE-LEVEL FRENCH LANGUAGE SKILLS,
TEN-KEY BY TOUCH, MEMBER OF QUALITY PROCESS IMPROVEMENT TEAM.

REFERENCES ARE AVAILABLE UPON REQUEST.