The Computer Guy's TroubleShooting Pages

I can't Connect to Internet
Simple tests that can diagnose your modem connection problems.

 

Updated 9/3/99

 1) Nothing's changed since last time, when the connection was working...

Test #1) Is only one computer affected? Are some or all computers affected?
If only one is affected - shutdown affected computer, plug and unplug network cables, turn off and restart any hubs or routers on the network. Test...

 2) Computer was moved since last time, when the connection was working...

Test #1) Is only one computer affected? Are some or all computers affected?
If only one is affected - shutdown affected computer, plug and unplug network cables, turn off and restart any hubs or routers on the network. Test...
 

 3) Software was installed or upgraded since last time, when the connection was working...

Test #1) Is only one computer affected? Are some or all computers affected?
If only one is affected - shutdown affected computer, plug and unplug network cables, turn off and restart any hubs or routers on the network. Test...
 

 4) Operating System was upgraded or reinstalled since last time, when the connection was working...

Test #1) Is only one computer affected? Are some or all computers affected?
If only one is affected - shutdown affected computer, plug and unplug network cables, turn off and restart any hubs or routers on the network. Test...

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