For this Survey, we invite everyone with an interest in the application of computer system for their ISO9000 Quality Assurance system .

The survey takes only a few moments to complete. Please read all questions in three sections and indicate your response by clicking in the boxes or selecting from lists as appropriate. When you have completed the questions, press the <SEND> button to register your response.

SURVEY QUESTIONNAIRE

A) CURRENT STATUS :

1a). What area(s) has your company already computerized ?

Others :-

: All above items in Operational and Administrative

: NONE - Directly GOTO Q2

1b) On which platform is your existing software running ?

a) Hardware Platform :Choose one... IBM Mainframe Midrange (AS/400 , UNIX) PC-LAN PC (standalone) Mac Others Not yet decided

b) OS Platform :Choose one... MVS OS/400 or UNIX Novell Netware Windows NT Windows 95 Windows 3.x Dos Mac OS Others Not yet decided

If "other" computer hardware/OS platform , describe hardware and operating
system in as much detail as possible in the space above.

2. Specifically, has your company installed Quality related software ?
: Yes
: No -> GOTO SECTION B

3. What are the application areas of your Quality related software ?

4. What are the application areas (i.e. Clause) of your ISO 9000 software ? (if N/A , Please go to next Question directly)

5. On which way is your computer system applied ?
Draft the documents only
Implement the electronic Quality Management System
Complement with the Documented Quality Management System (hard copy)
Others :

6. On which platform is your Quality related software running ?
a) Hardware Platform :Choose one... IBM Mainframe Midrange (AS/400 , UNIX) PC-LAN PC (standalone) Mac Others Not yet decided
b) OS Platform :Choose one... MVS OS/400 or UNIX Novell Netware Windows NT Windows 95 Windows 3.x Dos Mac OS Others Not yet decided

If "other" computer hardware/OS platform , describe hardware and operating
system in as much detail as possible in the space above.

7. What is your evaluation of your current Quality related software ?

please answer the following questions using the scale of 1 = not acceptable 5 = Excellent:

5 : 4 : 3 : 2 : 1 - Ability to meet your needs
5 : 4 : 3 : 2 : 1 - Reliability
5 : 4 : 3 : 2 : 1 - Purchase price
5 : 4 : 3 : 2 : 1 - Maintenance fee
5 : 4 : 3 : 2 : 1 - Choice of features / Flexibility
5 : 4 : 3 : 2 : 1 - Ease of use

8. What is the method for distribution of an electronic QMS ?

by means of disks, floppy or CD, loaded onto individual PCs
by means of e-mail attachments extracted and loaded by individual users
by placing files onto a local area network (LAN) covering a large group of people
loading your QMS onto the Internet, either the full public system or a closed user group

9. What is the source of your Quality related software ?

: Developed by your own software people only
: Tailor-made system developed and supported by local software house
: Standard package developed and supported by local software house
: Standard package developed and supported by overseas software house
: From external source -> GOTO Q10
: Others :
: No idea

10. The information of external source :

a) The name of the Quality related software :

b) When to purchase : Year

c) Cost (HK$'000) :

11. What is your evaluation of your current Quality related software provider ?

(using the scale of 1 = not acceptable 5 = Excellent:)

5 : 4 : 3 : 2 : 1 - Ability to understand and fulfill your needs
5 : 4 : 3 : 2 : 1 - Reliability of their software solutions
5 : 4 : 3 : 2 : 1 - Service quality / responsiveness
5 : 4 : 3 : 2 : 1 - Price / Fees
5 : 4 : 3 : 2 : 1 - Ability to apply latest technologies
5 : 4 : 3 : 2 : 1 - Ability to add value to your firm

B) FUTURE PLANS ON COMPUTERIZATION :

1. Is there any future plan on computerization of your company ?

: Yes -> Plan for Pls choose one 1 year 2 years 3 years 4 years 5 years over 5 years
: NO
: Not yet decided

2. Does your company plan to purchase any quality related software or add new application areas to your current software in the coming 12 months ?

: Yes
: NO -> GOTO SECTION C
: Not yet decided -> GOTO SECTION C

3. What are the NEW application areas of your Quality related software to be installed ?

4. What are the NEW application areas (i.e. Clause) of your ISO 9000 software to be installed ? (if N/A , Please go to next Question directly)

5. On which platform is your Quality related software running in your plan ?
Choose one... IBM Mainframe Midrange (AS/400 , UNIX) PC-LAN PC (standalone) Mac Others Not yet decided : Hardware Platform
Choose one... MVS OS/400 or UNIX Novell Netware Windows NT Windows 95 Windows 3.x Dos Mac OS Others Not yet decided : OS Platform

If "other" computer hardware/OS platform , describe hardware and operating
system in as much detail as possible in the space above.

6. How much money (HK$'000) will your company be willing to pay for the new quality related software ?

Choose one.. BELOW 10 10-19 20-29 30-39 40-49 50-99 100 or ABOVE NOT YET DECIDED

7. What is your expectation of your future Quality related software ?

please answer the following questions using the scale of 1 = not important 5 = very important:

5 : 4 : 3 : 2 : 1 - Ability to meet your needs
5 : 4 : 3 : 2 : 1 - Reliability
5 : 4 : 3 : 2 : 1 - Purchase price
5 : 4 : 3 : 2 : 1 - Maintenance fee
5 : 4 : 3 : 2 : 1 - Choice of features / Flexibility
5 : 4 : 3 : 2 : 1 - Ease of use

8. What is the source of your Quality related software in your plan ?

: Developed by your own software people
: Tailor-made system developed and supported by local software house
: Standard package developed and supported by local software house
: Standard package developed and supported by overseas software house
: From external source : When Not decided yet ->GOTO Q10
: Others :
: No idea

9. The information of external source :

a) The name of the Quality related software :

b) When to purchase : Year

c) Cost (HK$'000) :

10. How important of the following factors for your future Quality related software provider in your vendor evaluation ?

(using the scale of 1 = not important , 5 = Very important:)

5 : 4 : 3 : 2 : 1 - Ability to understand and fulfill your needs
5 : 4 : 3 : 2 : 1 - Reliability of their software solutions
5 : 4 : 3 : 2 : 1 - Service quality / responsiveness
5 : 4 : 3 : 2 : 1 - Price / Fees
5 : 4 : 3 : 2 : 1 - Ability to apply latest technologies
5 : 4 : 3 : 2 : 1 - Ability to add value to your firm

11. On which way is your computer system applied ?

Draft the documents only
Implement the electronic Quality Management System
Complement with the Documented Quality Management System (hard copy)
Others :

12. What is the method for distribution of an electronic QMS in your plan ?

by means of disks, floppy or CD, loaded onto individual PCs
by means of e-mail attachments extracted and loaded by individual users
by placing files onto a local area network (LAN) covering a large group of people
loading your QMS onto the Internet, either the full public system or a closed user group

C) NEW SOFTWARE REQUIREMENTS :

1. How likely is your company to introduce the following applications in the coming 12 months ?

(using the scale of 5 = very likely 1 = Very unlikely )
5 : 4 : 3 : 2 : 1 - EDI ( Electronic data interchange)
5 : 4 : 3 : 2 : 1 - Electronic banking
5 : 4 : 3 : 2 : 1 - Electronic Marketing
5 : 4 : 3 : 2 : 1 - Multi-media
5 : 4 : 3 : 2 : 1 - INTERNET
5 : 4 : 3 : 2 : 1 - INTRANET
5 : 4 : 3 : 2 : 1 - VIDEO conferencing
5 : 4 : 3 : 2 : 1 - Client / Server
5 : 4 : 3 : 2 : 1 - Chinese processing

D) BACKGROUND

Please tell us a little about yourself and your company by clicking the buttons below:

1. Personal information :

Sex : Female Male
Age : 18-20 21-25 26-30 31-35 36-40 41-45 46-50 51-55 56-60 61+
Position in your company :

Your email address :

2. Company information :

a) Name of Company :

b) Office Address in geographic location : Hong Kong Hong Kong / China Africa Australia America Europe - UK Europe - Other Far East Middle East USA, Canada & Mexico

c) Type of ISO certification : ISO 9001 ISO 9002 ISO 9003 N/A

d) Type of Business : Choose one.. A - Agriculture, Hunting & Forestry B - Fishing C - Mining & Quarrying D - Manufacturing E - Electricity, Gas & Water Supply F - Construction G - Wholesale & Retail Trade, Repair of Motor Vehicles, Motorcycles & Personal Household H - Hotels & Restaurants I - Transport, Storage & Communication J - Financial Intermediation K - Real Estate, Renting & Business Activities, Construction Consultancy L - Public Adminstration & Defence, Compulsory social Security M - Education N - Health & Social Work O - Other community, Social & Personal service Activities P - Private Households w/ Employed Persons Q - Extra-Territorial Organizations & Bodies Others

Others :

e) No of employees : 1 - 9 10-49 50-99 100-299 300-599 600-1599 1600 or ABOVE NO idea

f) Estimated annual revenue (HK$ MILLION) in 1997 : Below 0.5 0.5-0.99 1-2.99 3-4.99 5-6.99 7-8.99 9-10.99 11-12.99 13-14.99 15-19.99 20 or ABOVE UNKNOWN

g) The contact email address of your company :

h) The website address :

3. If you don't wish to receive any further information about this Survey, please check the button below:
: I don't wish to receive any future Survey mailings.

Would you like to receive a copy of the research conclusions? yes, no

Name
Address
City, State, Country, Zip
Phone Number

Please add any comments on the Survey or suggestions for future surveys in the box below: