General Information

How To Buy
Our products are sold exclusively through Promotional Product Distributors.  Please contact your local Promotional Products Distributor

Acknowledgements
All orders are acknowledged via fax. You will also receive a faxed, invoice with 24 hours after your order ships..

Production

Production Time: Normal production time is 10 business days from receipt of order with camera ready artwork, or approval of proof, if requested.

Proofs: Paper proofs, allow 5 business days, add $15.00. For pre-production proof on any item, contact customer service.

Cancellations: Orders cancelled during production are subject to a cancellation charge of $40.00 plus applicable expenses incurred to that point.
Completed orders cannot be cancelled.

Over/ Under runs: All efforts will be made to ship the quantity ordered, however because of production requirements we reserve the right to ship 5% over/under quantity specified on order.

Cumulative Pricing: Available on all catalog items.

CO-OP Pricing: Available by special quotation. Programs will be reviewed for activity and those not qualifying for co-op pricing will be deemed ineligible for renewal.

Larger Quantities: Available, contact customer service for quotation.

Less Than Minimum: $50.00 Available on most products, contact customer service for details.

Rush Orders: Available, contact customer service on a per order basis.

Imprinting Information

Artwork Requirements: Up to Adobe Illustrator CS2, Adobe Photoshop 7.0 or PageMaker 6.5 (PC or MAC format) are acceptable. Vector artwork is required. All text must be converted to paths. We will not be responsible for font substitutions as a result of failure to convert text. IL, EPS and PDF files are preferred. PSD, JPEG, TIFF and BMP’s may be accepted if created with a minimum resolution of 300dpi. Art charges will incur if requirements are not met. Please provide a copy of the imprint with the P.O. For multiple color imprint, all colors must be identified by PMS numbers.
E-mail art to artwork22@aol.com E-mail must include a company name, phone number, and purchase order number.

Screen or Pad Printing: Acceptable black & white, separated, camera ready artwork must accompany each order. Preference is for 200% of actual size.
If art supplied is not acceptable (photocopies, faxed art, business cards etc.), it will be reworked for $40.00 per hour. Copy layout and location is at factory discretion unless specific instructions are received with order. Prices include one standard color imprint, add appropriate set up charges. For additional colors or locations, add additional set up and running charges applicable to item. Personalization is not available.

Copy Changes:

Add: $15.00 per copy change
Fax paper proof: $15.00.................Actual proof: $30.00 per color
Revisions to paper proof $10.00 ....Revisions to actual proof: $25.00

Die Charges: Apply to all new orders, except straight line copy or logos on tees

PMS Match: $40.00 We can not guarantee an exact match where there are different materials being printed. For example: A golf pack with wood tees, a ball with a surlyn® cover, and a plastic divot repair tool. Color hues vary when applying the same ink to different materials resulting in a slightly different color on each item.

Artwork/Dies: Kept on file for a minimum of three (3) years from date of order. Returned, upon request, at order completion.

Standard Imprint Colors: Actual imprint color on items may vary slightly from the color chart, from exact color match request or on repeat orders
due to materials and ink variations. We do not guarantee PMS color matching.

We do not charge for imprinting these standard colors. All other PMS colors add $40.00

Shipping

All merchandise is shipped F.O.B. Illinois. All orders shipped standard UPS Ground unless specific instructions are received with order. Air shipments
available, contact customer service for details. Factory is not responsible for delays by carrier.

C.O.D. Shipments/ Drop Shipments: Add $12.00

Returned Goods: Require written authorization from factory. No goods will be accepted without authorization. Claims must be made within 60 days
of ship date. A charge of $35.00 will apply to blank goods returned.

Terms: Net 30 days with approval of credit references. Past due charge of 1.5% per month. Accounts inactive for one year will be subject to new customer credit approval. Unless prior credit has been approved a 50% deposit is required with the balance due before shipping.
The credit department reserves the right to hold orders from production until the deposit is received. Visa and MasterCard are accepted.

Acceptance of Terms: By sending an order to diversified-adtee you have agreed to the above terms and conditions.